Implementation Analyst - 1st Shift

GXO Logistics, Inc.; Kansas City (MO); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401(k)

Life Insurance

Disability

Job summary

GXO Logistics, Inc is seeking an Analyst, Implementation to act as the liaison between Operations and IT, defining business requirements for software and coordinating implementation across the warehouse and distribution network. This role supports testing, training, and user documentation to ensure successful system adoption.

The position emphasizes collaboration with IT and operations, strong communication, and ability to translate business needs into technical specifications.

Qualifications

• Bachelor’s degree in a related field or equivalent related work or military experience.
• 1 year of experience in logistics system implementation.
• Distribution/warehousing experience.
• Knowledge of automated software systems and implementation.
• Knowledge of Warehouse Management Systems (WMS), order management applications and database systems.

Responsibilities

• Define business requirements for software, develop and conduct training and resolve discrepancies to achieve company and customer objectives.
• Coordinate the collection, documentation and communication of business requirements and best practices to the IT team.
• Conduct training for software maintenance, startups and upgrades.
• Create training documents and resources for system users.
• Work with IT to develop testing scenarios, conduct system tests, identify discrepancies, properly troubleshoot solutions and provide resolutions as needed.
• Proactively communicate with customers, employees and the management team to ensure necessary requirements are met.

Skills

Logistics software

Requirements gathering

Communication

Training/documentation

Education

Bachelor’s degree in related field

Tools

WMS

SAP

Database systems

Job description

At GXO, we’re constantly looking for talented individuals at all levelswho can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you’ll have the support to excel at workand the resources to build a career you can be proud of.

1st Shift; Monday - Friday, 8am-5pm

We look for employees who like challenges and can communicate effectively in all situations. As the Analyst, Implementation, you will serve as the liaison between Operations and IT, maintaining the relationship and ensuring clear communication. If you’re looking for a growth opportunity with an exciting company, join us at GXO.

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.

What you’ll do on a typical day:

• Define business requirements for software, develop and conduct training and resolve discrepancies to achieve company and customer objectives
• Coordinate the collection, documentation and communication of business requirements and best practices to the IT team
• Conduct training for software maintenance, startups and upgrades
• Create training documents and resources for system users
• Work with IT to develop testing scenarios, conduct system tests, identify discrepancies, properly troubleshoot solutions and provide resolutions as needed
• Proactively communicate with customers, employees and the management team to ensure necessary requirements are met

What you need to succeed at GXO:

At a minimum, you’ll need:

• Bachelor’s degree in a related field or equivalent related work or military experience
• 1 year of experience in logistics system implementation
• Distribution/warehousing experience
• Knowledge of automated software systems and implementation
• Knowledge of Warehouse Management Systems (WMS), order management applications and database systems

It’d be great if you also have:

• Knowledge of SAP
• 5 years of WMS configuration experience
• Solid Microsoft Excel skills, especially building dropdowns, formatting, pivot tables and graphing

We engineer faster, smarter, leaner supply chains.

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.

We are proud to be an Equal Opportunity employer including Disabled/Veterans.

GXO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard our employees and customers.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.