Implementation Advocate

Inovalon, Inc.; Tampa (FL); On-site; USD 61,000 - 89,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Company-paid disability

401(k)

Paid time off

Job summary

Inovalon, Inc. is seeking an Implementation Advocate to join our client-facing team in Tampa, FL. You will lead onboarding from intake to go-live, tailoring configurations to provider workflows and revenue cycle management requirements.

Ideal candidates will have at least two years of software implementation experience in healthcare IT, strong communication, and familiarity with SaaS platforms and CRM tools like Salesforce.

Qualifications

• Minimum 2 years of experience implementing or supporting software in a high-volume environment.
• Healthcare IT with RCM knowledge including claims, remits and eligibility processes.
• Experience with SaaS platforms and cross-OS work experience (Windows, Linux).
• Strong verbal and written communication with a customer-first approach.
• Proficiency in Microsoft Office; CRM experience such as Salesforce is a plus.

Responsibilities

• Manage client onboarding from intake to go-live with a consultative approach.
• Document client requirements and configure applications to meet provider workflows (RCM).
• Set and manage project timelines, milestones, and expectations with customers and internal teams.
• Troubleshoot issues analytically and escalate per procedures, ensuring timely communication.

Skills

Communication

Customer-first approach

Multitasking

SaaS proficiency

Cross-functional collaboration

Organizational skills

Education

Bachelor's degree in Business or related field

Tools

Salesforce

Microsoft Office

Job description

Overview

The Implementation Advocate is part of a consultative implementation team that partners directly with healthcare provider clients to optimize Inovalon products and services based on their unique workflows and business needs. This is an IC-level role suited to someone who is client-facing, solutions-oriented, and brings a working knowledge of revenue cycle management. The team is evolving from transactional service delivery toward a more strategic advisory model, making this an opportunity to grow alongside a team that is expanding its scope and impact.

Duties and Responsibilities

• Manage the client onboarding experience from initial intake through go-live, applying a consultative approach to understand provider workflows and configure solutions accordingly;
• Document client requirements and configure applications to meet provider business processes, with emphasis on revenue cycle management workflows including claims, remits, and eligibility;
• Set and manage project timelines, milestones, and expectations with customers and internal stakeholders;
• Troubleshoot issues using an analytical approach and escalated following defined procedures, ensuring timely communication to customers and internal teams;
• Identify and communicate product feedback and expansion opportunities to the appropriate internal teams;
• Adhere to all confidentiality, HIPAA, regulatory, and other such policies, procedures, and requirements as outlined within Employer's Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the scope of work;
• Maintain compliance with Inovalon's policies, procedures and mission statement, and fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success.

Job Requirements

• Minimum 2 years of experience implementing or supporting software in a high-volume environment;
• Healthcare IT experience with working knowledge of revenue cycle management (RCM), including claims, remits, and eligibility processes; familiarity with HIPAA transaction code sets and EDI standards (ANSI X12, 835, 837, 270/271);
• Demonstrated experience with SaaS platforms and the ability to work across multiple operating systems (Windows, Linux);
• Strong verbal and written communication skills with a customer-first approach;
• Proficiency in Microsoft Office suite; experience with CRM systems such as Salesforce is a plus;
• Strong organizational skills, attention to detail, and ability to manage multiple projects simultaneously;
• Familiarity with project management fundamentals;

Preferred Qualifications

• Familiarity with clinical environments such as Ambulatory, Post-Acute, or Acute care settings;
• Experience with patient payment platforms or scheduling and time and attendance software;
• Bilingual (Spanish) is a plus.

Education

• Bachelor's degree in Business or a related field, or an equivalent combination of education and experience.

Physical Demands and Work Environment

• Sedentary work (i.e. sitting for long periods of time).
• Exerting up to 10 pounds of force occasionally and/or negligible amount of force.
• Subject to inside environmental conditions.
• Travel for this position will include less than 5% locally, usually for training purposes.

Compensation and Benefits

Inovalon offers a competitive salary and benefits package. The actual base pay may vary and may be eligible for performance-based incentives. Inovalon invests in associates to help them stay healthy, save for long-term financial goals, and manage the demands of work and personal commitments. The benefits package includes health insurance, life insurance, company-paid disability, 401(k), 18+ days of paid time off, and more.

Base Compensation Range: $61,000 - $89,000 USD

This position is not eligible for immigration sponsorship (e.g. H-1B, TN, or E-3). Applicants must be authorized to work in the United States as a condition of employment. (This is only applicable for US-based positions)

Inovalon is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirement.

To review the legal requirements, including all labor law posters, please visit this link. To review the California Consumer Privacy Statement: Disclosures for California Residents, please visit this link.