Impactful Crisis Peer Support Specialist - Field & Phone

Peerstar LLC; Lancaster (Lancaster County); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision Insurance

401k with Match

Paid Time Off

Referral Bonus

Job summary

Peerstar LLC in Pennsylvania is seeking a Crisis Peer Support Specialist (CPS) to provide immediate peer support during behavioral health crises, in the field, by phone, and in the community. The role emphasizes shared lived experience and collaboration with a dedicated crisis team.

The CPS will respond to referrals, conduct screenings, and assist clients in navigating health and community resources, while contributing to care coordination and safety planning.

Qualifications

• PCB Certified Peer Specialist (CPS) in Pennsylvania
• Lived experience with mental health and/or substance use recovery
• 18 years of age or older
• High school diploma or GED (preferred)
• Valid driver’s license and access to reliable transportation (required while on shift)
• Criminal history clearances: PA State Police, Child Abuse, FBI Fingerprinting
• Basic computer skills (Microsoft Office or similar)

Responsibilities

• Respond to referrals and requests for peer support within the behavioral health crisis system
• Engage individuals in screening and initial needs identification
• Provide peer support during crisis situations—in person, over the phone, or via mobile response
• Use lived experience to build trust, support de-escalation, and promote recovery
• Assist individuals in developing and working toward personal recovery goals
• Help navigate behavioral health, medical, and community resources
• Collaborate with crisis staff, clinicians, and community providers on care coordination
• Support safety planning and connection to ongoing services
• Participate in team meetings for case review and coordination
• Complete timely, accurate documentation in accordance with agency, county, and state requirements

Skills

Lived experience

CPS Certification (PA)

Driver's license

Criminal clearances

Computer skills

Education

High school diploma or GED (preferred)

Tools

Microsoft Office

Job description

Peerstar LLC in Pennsylvania is seeking a Crisis Peer Support Specialist (CPS) to provide immediate peer support during behavioral health crises, in the field, by phone, and in the community. The role emphasizes shared lived experience and collaboration with a dedicated crisis team.

The CPS will respond to referrals, conduct screenings, and assist clients in navigating health and community resources, while contributing to care coordination and safety planning.