Impactful Consumer Loan Servicing Specialist

Webster First Federal Credit Union; Worcester (MA); On-site; USD 28,000 - 30,000; Full time

Job summary

Webster First Federal Credit Union is seeking a Consumer Loan Servicing Specialist to support the consumer lending portfolio. The role focuses on daily servicing operations, loan quality checks, and customer interactions to resolve routine inquiries.

The ideal candidate will have high school education and some banking experience, with ability to analyze income, process titles, and generate reports. On-site office environment with a collaborative team in Massachusetts.

Qualifications

• Ability to read, analyze, and interpret written and oral instruction.
• Ability to present information and respond to questions from management and members.
• Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, fractions, and decimals.
• High school diploma or GED.
• Six months to one year of credit union/banking experience preferred.

Responsibilities

• Perform post-closing quality/error review of completed loans including income analysis.
• Create and mail adverse action letters.
• Create and review reporting.
• Demonstrate exceptional customer service to members and internal customers.
• Assist members with routine account-related questions and concerns.
• Process paperwork to produce vehicle titles on new loans.
• Manage and utilize title tracking system.
• Process the release of vehicle titles to members at payoff.
• Complete CPI related tasks including insurance add-ons and recalculating payments.
• Track and maintain credit reports used in cross-selling.
• Prepare paperwork/files on delinquent loans and forward to Collections.
• Quote payoff amounts to members, dealers, and insurers on losses.
• Process loan payoffs and pull files to release titles.

Skills

Reading comprehension

Communication

Numerical aptitude

Education

High school diploma or GED

Job description

Webster First Federal Credit Union is seeking a Consumer Loan Servicing Specialist to support the consumer lending portfolio. The role focuses on daily servicing operations, loan quality checks, and customer interactions to resolve routine inquiries.

The ideal candidate will have high school education and some banking experience, with ability to analyze income, process titles, and generate reports. On-site office environment with a collaborative team in Massachusetts.