Impactful Collections Specialist — Loan Servicing

Idaho First Bank; Boise (ID); On-site; USD 52,000 - 72,000; Full time

Job summary

Idaho First Bank is seeking a Collections Specialist – Loan Servicing to manage delinquent consumer loan portfolios, contacting borrowers to arrange payment plans and justify resolution strategies within policy. The role stresses accurate documentation and compliance with FDCPA, privacy, and regulatory requirements.

As part of a growing Loan Servicing organization, you will monitor queues, escalate complex cases, and maintain professionalism in borrower interactions while meeting performance and

Qualifications

• High school diploma or equivalent required.
• 1+ years of experience in consumer loan collections, loan servicing, credit administration, or related banking roles.
• Working knowledge of consumer loan products, delinquency management, and risk mitigation practices.

Responsibilities

• Manage delinquency queues and collection campaigns via calls, written and digital channels.
• Obtain payment commitments and identify resolution strategies within authority.
• Administer approved payment arrangements, extensions, and hardship programs per policy.
• Explain account status and options clearly while maintaining a professional borrower experience.
• Document borrower contacts, promises to pay, hardship info, and follow-up actions in the system.

Skills

FDCPA knowledge

De-escalation

Decision making

Documentation accuracy

Time management

Loan servicing systems

MS Word & Excel

Education

High school diploma or equivalent

Tools

Nortridge loan servicing system

Microsoft Word

Microsoft Excel

Job description

Idaho First Bank is seeking a Collections Specialist – Loan Servicing to manage delinquent consumer loan portfolios, contacting borrowers to arrange payment plans and justify resolution strategies within policy. The role stresses accurate documentation and compliance with FDCPA, privacy, and regulatory requirements.

As part of a growing Loan Servicing organization, you will monitor queues, escalate complex cases, and maintain professionalism in borrower interactions while meeting performance and