Impact Librarian & People-Skills Coach

Valero Energy; South Bend (IN); On-site; USD 57,000 - 84,000; Full time

Benefits offered by this job

Mentorship

Benefits

Flexible policy

Job summary

Valero Energy in South Bend, IN is seeking a Librarian who blends emotional intelligence with conflict resolution to drive outcomes for customers and stakeholders. The role includes mentoring teammates and ensuring smooth project progress in a fast-paced environment.

Expect to own communication, coordinate resources, and maintain a high standard of customer experience. A strong growth mindset and proven mid-level project delivery are essential.

Qualifications

• 4+ years refining interpersonal skills and conflict resolution.
• Ability to coach teammates through mid-level projects and guide non-linear workstreams.

Responsibilities

• Communicate progress, blockers, and results to stakeholders and leadership.
• Find the zero-bureaucracy workaround when the official path is blocked.
• Coach newer mid-level teammates through their first messy general project.
• Resolve customer concerns with patience and a focus on outcomes.
• Coordinate scheduling, resources, and logistics for assigned tasks.
• Keep showing up for the South Bend, IN work after the launch buzz fades.
• Guard the Valero Energy customer experience through every interpersonal change.
• Identify gaps in current procedures and recommend workable fixes.

Skills

Interpersonal Skills

Conflict Resolution

Stakeholder Communication

Problem Solving

Job description

Valero Energy in South Bend, IN is seeking a Librarian who blends emotional intelligence with conflict resolution to drive outcomes for customers and stakeholders. The role includes mentoring teammates and ensuring smooth project progress in a fast-paced environment.

Expect to own communication, coordinate resources, and maintain a high standard of customer experience. A strong growth mindset and proven mid-level project delivery are essential.