Immigration Program Specialist

Mercedes-Benz North America Corporation

Atlanta (GA)

On-site

USD 120,000 - 150,000

Full time

24 hours ago

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Benefits offered by this job

Competitive salary

Annual bonus

Mercedes-Benz Employee Lease Program

Medical, dental, vision insurance

Family leave program

Tuition assistance

Job summary

Mercedes-Benz North America Corporation is seeking a senior People Specialist & GFT – Immigration to lead U.S. immigration programs across MBUSA entities.

You will serve as a strategic liaison among employees, candidates, People Consultants, Recruiting, managers, Legal, and the immigration provider, handling complex cases and driving continuous improvement. You will guide process design, governance, and cost management while ensuring compliance and timely case resolution in a fast-paced

Qualifications

Bachelor’s degree in business, HR, management, or related field.
Minimum of 8 years of overall work experience, including 5+ years in People Consulting, Shared Services, Mobility, Immigration, or related area.
Experience supporting U.S. immigration cases and working with immigration counsel or service providers.
Advanced proficiency in Microsoft Office, particularly Excel and PowerPoint.
Strong written and verbal communication skills, including ability to communicate with senior management.
High degree of independent judgment and ability to manage multiple complex matters across entities.

Responsibilities

Serve as the U.S. immigration subject matter expert and central process contact across Mercedes-Benz U.S. entities.
Coordinate centralized intake, approvals, provider initiation, status tracking, and stakeholder communications with the immigration provider.
Oversee service quality, responsiveness, capacity, escalations, and performance against service expectations with the immigration provider.
Track KPI, costs, trends, and risk reporting for leadership and governance reviews.

Skills

Immigration expertise

Stakeholder management

MS Office (Excel/PowerPoint)

Analytical thinking

Strong communication

Education

Bachelor’s degree in business/HR/management or related field

Master’s degree preferred

Tools

ServiceNow

Workday

Job description

Aufgaben

Role Summary

The People Specialist & GFT – Immigration provides advanced subject matter expertise and strategic operational leadership for U.S. immigration programs across Mercedes-Benz U.S. entities. The role supports the centralized People Solutions Center operating model and serves as the primary operational liaison among employees, candidates, People Consultants, Recruiting, managers, Legal, Finance, entity stakeholders, and the immigration services provider, with day-to-day operational case work performed in close collaboration with the immigration provider. This senior individual contributor exercises independent judgment within established guidelines, manages complex cases and escalations in coordination with the immigration provider, oversees provider performance, monitors compliance and program costs, and leads continuous improvement.

Key Responsibilities

Program Leadership & Advisory 30%

Serve as the U.S. immigration subject matter expert and central process contact across supported Mercedes-Benz U.S. entities
Provide consultative guidance to People Consultants, Recruiting, Managers, and Leadership on immigration processes, policy interpretation, timing, cost, and risk considerations
Coordinate complex or exception matters with the immigration provider and prepare recommendations for appropriate decision-makers
Support implementation and continuous improvement of the harmonized immigration operating model

Case Management & Operational Governance 30%

Coordinate centralized intake, required approvals, provider initiation, status tracking, deadlines, document expirations, and stakeholder communications in partnership with the immigration provider
Oversee and coordinate operational support delivered with the immigration provider for employment-based visas, extensions, amendments, consular matters, and employment-based permanent residency cases
Manage urgent matters and escalations with the immigration provider while maintaining accurate and confidential case documentation
Act as the primary liaison among employees, candidates, immigration counsel, People Consultants, Recruiting, managers, and entity stakeholders

Compliance, Risk & Vendor Oversight 25%

Monitor alignment with immigration requirements, internal governance standards, privacy expectations, and established approval processes
Stay current on regulatory and industry developments and coordinate appropriate guidance with Legal and immigration counsel
Oversee immigration-provider service quality, responsiveness, capacity, escalations, and performance against agreed service expectations.
Identify operational risks and recurring issues and drive corrective actions with internal stakeholders and the provider
Coordinate internal communications and stakeholder updates on immigration trends, regulatory developments, and relevant government decisions in coordination with the immigration provider

Financial, Reporting & Process Improvement 15%

Track and analyze case volumes, status, aging, deadlines, service performance, program costs, and operational risks
Review provider reporting and invoices for accuracy, appropriate entity and cost-center allocation, and alignment with case activity
Track KPI, cost, trend, and risk reporting for leadership and operational reviews
Identify opportunities to improve efficiency, consistency, cost transparency, controls, and employee experience

About Us:

Mercedes-Benz North America Corporation is a US subsidiary of Mercedes-Benz Group AG, one of the most successful automotive companies. With Mercedes-Benz AG, the Group is one of the leading global suppliers of premium and luxury cars and vans. Mercedes-Benz Mobility AG offers financing, leasing, car subscription and car rental, fleet management, digital services for a charging and payment as well as innovative mobility services. Headquartered in Farmington Hills, Michigan, Mercedes-Benz North America Corporation (MBNAC) operates as a holding company for all Mercedes-Benz Group entities in the United States of America. MBNAC provides services to Mercedes-Benz Group subsidiaries in North America in areas such as Treasury, Tax, Accounting, Corporate Communications, Government Relations, Legal and Human Resources.

Why work at Mercedes-Benz North America Corporation?

Working at Mercedes-Benz North America Corporation is more than a job – it’s an opportunity to join an innovative team where you are valued for your contributions. As an employee, you will experience career development in a positive, employee-centric environment. We’re a global company that not only offers best-in-class products to our customers but also best-in-class benefits to our employees. Our employees experience a comfortable, friendly environment and relaxed, inclusive culture.

Benefits

When working at Mercedes-Benz North America Corporation, you will enjoy a comprehensive and amenity-rich benefits package offering something for every employee at each stage of their life.

Get Rewarded! Competitive salary plus an annual bonus based on company performance and/or personal yearly performance
Need a vacation? How about just some time for YOU! In addition to our vacation time, you’ll receive fifteen (15) additional corporate holidays, which will allow you to celebrate religious holidays or escape to the spa! Designed to be flexible, we let you decide which days are most important to you!
Ride in Style - All employees are eligible to participate in the Mercedes-Benz Employee Lease Program
We want you to be healthy! Outstanding medical, dental, and vision insurance, employer-paid short and long term disability plus on-site exercise facilities
Is your family growing? Enjoy generous paid Family Leave Programs - Six Weeks for New Parents; Adoption Expense Reimbursement Programs - up to $6k per child
Want to go back to school? Tuition Assistance Scholar Program - receive up to $8k in vouchers to complete business-related coursework
- $6k for undergraduate
- $8k for graduate

Qualifikationen

Experience:

Bachelor’s degree in business, Human Resources, Management, or a related field.
Minimum of 8 years of overall work experience, including 5 or more years in People Consulting, Shared Services, Mobility, Immigration, or a related functional area.
Experience supporting U.S. immigration cases and working with immigration counsel or service providers.
Ability to analyze and interpret operational data, financial information, costs, and trends.
Advanced proficiency in Microsoft Office, particularly Excel and PowerPoint.
Strong written and verbal communication skills, including the ability to communicate with senior management.
High degree of independent judgment, attention to detail, discretion, accountability, and follow-through.
Ability to manage multiple complex and time-sensitive matters across entities and stakeholders.
Applicants must be legally authorized to work in the United States at the time of application.

Education:

Bachelor’s degree in business, Human Resources, Management, or related field required; master’s degree preferred
Experience in a multi-entity, shared services, or centralized operating environment
Experience with ServiceNow, Workday, immigration-provider systems, KPI reporting, and invoice review
Experience leading process improvements, provider governance, or cross-functional initiatives without direct authority

Reports to:

L5 People Solutions & GFT – GAM Operations & Vendor Management, Miriam Dopazo

Posting Statement

Mercedes-Benz North America Corporation offers competitive salary commensurate with experience and a full suite of benefits including 401(K) with match, generous vacation and personal time, performance-based bonuses, a Mercedes-Benz car program and more.

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