Immediate Care Technician – Evanston Part-time Days
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At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient‑first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you’ll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees.
Job Description
The Immediate Care Technician reflects the mission, vision, and values of NMHC, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. The Immediate Care Technician supports physicians (MD) and advanced practice providers (APP) by facilitating patient flow, assisting with various patient care activities, and performing related administrative functions.
Responsibilities
- Ensure efficient patient flow through the site:
- Escort patient to exam room, verify patient with two identifiers, and prepare patient for examination.
- Obtain accurate vital signs per organization standards.
- Document reason for visit and update or confirm allergies, smoking history, and pharmacy information.
- Promptly inform the MD/APP of any significant change in vital signs or acute symptoms.
- Anticipate/prepare equipment or supplies needed for the visit.
- Clean and prepare exam room for the next patient.
- Respond to needs to expedite visits and maintain flow of patients, prioritizing tasks accordingly.
- Assist with referrals, transfers, and discharge processes.
- Assist MD/APP with medical and surgical procedures per established protocols:
- Electrocardiogram (ECG), venipuncture, immunizations, procedure tray setup, specimen collection, CLIA‑waived testing, wound care, splinting, as directed by MD/APP.
- Call‑in or electronically send prescriptions as directed by MD/APP.
- Provide high‑quality care by:
- Prepare and stock all exam rooms in treatment areas following protocols for disinfecting and sterilizing equipment and instruments.
- Participate in environmental safety rounds.
- Maintain vaccine/medication inventory.
- Ensure medication cabinets are locked appropriately.
- Monitor and maintain equipment and instruments according to clinic guidelines.
- Assist in ordering supplies and correctly dispose of all expired items.
- Adhere to office opening and closing procedures.
- Function as an integral part of the patient care team and promote patient satisfaction by interacting with patients professionally and friendly:
- Interact in a professional, cooperative manner with other practice staff.
- Accept and perform delegated responsibilities positively.
- Offer assistance to others.
- Attend and participate in staff meetings.
- Communicate appropriately and effectively with patients and the patient care team (in the office and on the phone).
- Perform delegated procedures common to the specialty area safely, effectively, and efficiently (see specialty practice addendum).
- May perform other duties as assigned.
Qualifications
Required
- High school diploma or GED equivalent.
- Written proof of meeting candidate eligibility requirements for one of the five eligible certification exams (AAMA, AMT, NCCT, NHA, NRCMA).
- Within the first six months of employment, complete one of the following certifications after up to two test attempts:
- Certified Medical Assistant (CMA) through American Association of Medical Assistants (AAMA).
- Registered Medical Assistant (RMA) through American Medical Technologists (AMT).
- National Certified Medical Assistant (NCMA) through the National Center for Competency Testing (NCCT).
- Certified Clinical Medical Assistant (CCMA) through the National Healthcareer Association (NHA).
- Nationally Registered Certified Medical Assistant (NRCMA) through the National Association for Health Professionals (NAHP).
- Emergency Medical Technician – Paramedic or Emergency Medical Technician – Basic (National Registry of Emergency Medical Technicians) certification or Illinois EMT License.
- Certification required upon hire.
- Basic Life Support (American Heart Association) certification.
- Completion of pre‑employment competency exam.
- Strong computer skills.
Preferred
- Experience with electronic medical record.
- College degree or interest in health care field.
- One to two years of ambulatory care experience.
Additional Information
Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.
Background Check
Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case‑by‑case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.
Benefits
We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well‑being while providing protection for unexpected life events. Please visit our Benefits section to learn more.
Sign‑on Bonus Eligibility
Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign‑on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending on the job family.