Immediate Care Center Patient Flow Coordinator RN Casual

Northwestern Memorial Healthcare; Bloomingdale (IL); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Tuition reimbursement

Loan forgiveness

401(k) matching

Lifecycle benefits

Job summary

Northwestern Medicine is seeking a Patient Flow Coordinator, RN, to join our ICC operations. This role emphasizes autonomous practice, coordination of patient flow, and collaboration across departments in a fast-paced environment.

The position requires a BSN, active IL RN license, and two+ years of RN experience, with weekend and holiday shifts included. Responsibilities include thorough nursing assessments, phlebotomy, medication administration, vital signs, and charting in Epic.

Qualifications

• BSN and Illinois RN license required.
• Minimum two years RN experience.
• Current IL RN license and BLS certification.
• National certification in specialty area encouraged.

Responsibilities

• Maintain a safe and clean work environment in accordance with OSHA and hospital policies.
• Perform comprehensive nursing assessments and document in the medical record.
• Provide direct patient care including phlebotomy, med administration, and vital signs.
• Coordinate patient flow and communication between clinical and administrative teams.
• Triage calls and schedule, communicate care plans with patients via MyChart or phone.

Skills

RN experience

Emergency department experience

Education

BSN

BLS certification

Tools

Epic EMR

Job description

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?

ThePatient Flow Coordinator, RN (PFC, RN)reflects the mission, vision, and values of Northwestern Medicine, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. The PFC, RN is a skilled professional nurse with competence in a specialized area of nursing. Works cooperatively and communicates effectively within a framework to actively promote holistic care for patients. Demonstrates self-direction and initiative in the role of nurse clinician, educator, and consultant. Provides direct patient care and/or consultation using in-depth clinical knowledge and skills in area of expertise. Promotes customer service and communication between the healthcare team and patient. The Patient Flow Coordinator should work autonomously within the guidelines set by ICC medical leadership and efficiently in a fast-paced environment. The Patient Flow Coordinator role is performed from within designated Northwestern Medicine ICC locations and requires in-clinic orientation. This position will work 12-hourshifts and include weekend and holiday requirements.

Responsibilities

• Maintain a safe and clean work environment. Ensure compliance with OSHA regulations. Report deficiencies to supervisor immediately. Assist in rectifying deficiencies as requested. Assume responsibility for and supervision of the appropriate care of medical equipment.
• For each patient, perform a comprehensive assessment of the chief complaint and patient needs utilizing the nursing process. Based on findings, seek solutions and offer opinions to physicians and other health care providers. Document all nursing assessments in the patient’s medical record. Ensure that all documentation is clear, complete and legible. Maintain patient confidentiality at all times. Understand and uphold the protocols and procedures for release of patient medical information.
• Demonstrate clinical competency and independently perform routine nursing duties including phlebotomy, medication administration, measurement of vital signs, preparation of lab specimens, etc.
• Interpret and define abnormalities detected in tests and procedures, then take appropriate remedial action. Document all interventions in the patient medical record as appropriate.
• Communicate and collaborate with other clinical and administrative departments in order to coordinate appropriate patient care, as needed.
• Communicate with outside agencies or facilities as appropriate.
• Triage and prioritize incoming telephone calls and results using clinical assessment skills and service standards. Communicate results/plan of care with patients by phone or MyChart per department procedure. Document all assessments in the patient medical record as appropriate.
• Manage urgent/emergent medical situations as appropriate and in accordance with the organization’s protocols for medical emergencies and cardiac arrests. Obtain and/or operate emergency equipment according to relevant standards.
• Serve as a resource for staff and physicians for daily problem solving and decision-making. Maintain a consistent alertness to patient care needs and take a proactive approach to address/resolve issues. Delegate appropriate tasks according to Illinois law and organizational protocols.
• Comply with all existing policies and procedures related to patient care. Make recommendations to management regarding new policies and procedures that may improve the patient experience. Assure that new policies and procedures are implemented in a timely manner.
• Initiate and coordinate patient education. Ensure that patients understand educational materials and can exhibit return demonstration when pertinent.
• Serve as a resource and role model for team members by providing feedback and assisting with clinical education.
• Other duties as assigned

BEHAVIORAL EXPECTATIONS

• Ability to function independently and as part of the ICCteam
• Excellent at multitasking in a fast-pacedenvironment
• Excellent critical thinking and high tolerance forambiguity
• Responds effectively to changes in ICC workflow due to volume, use of new technology, staffing, volume control, or closures.

Required

• BSN
• Current Registered Nurse License issued by State of Illinois
• BLScertification
• Minimum two years of RN experience

Preferred

• Minimum of three years of emergency department or urgent caresetting
• National certification in specialty area such as CEN, TCRN, Ambulatory Care, or others
• Proficient with Epic electronic chartingsystem

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events.

Click on or copy and paste URL to your browser to view detailed benefits information

NorthwesternMedicine Career Page

https://jobs.nm.org/benefits

Please refer to the Benefits Eligibility by Employment Classification to determine benefits eligibility for job postings.

If sign-on bonus is included in a job posting eligibility is as followed: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign-on bonus. Exception: New graduate internal employees seeking their first licensed clinical position as a Registered Nurse at NM may be eligible.