Imaging Support Specialist - Full Time - Days/Evenings

bestcare; Council Bluffs (IA); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Excellent benefits

Job summary

Nebraska Methodist Health System is hiring a Receptionist for the Imaging Department at Methodist Jennie Edmundson Hospital in Council Bluffs. You will greet patients, manage the front desk, and transport patients as needed, supporting a smooth patient care experience.

The role emphasizes strong customer service, communication, and computer skills, with training on hospital processes and EHR systems. Mon-Fri schedule; benefits provided.

Qualifications

• High school diploma or GED required.
• Completion of Medical Terminology preferred.
• 6-12 months customer service experience preferred.
• BLS certification required within 3 months of hire.

Responsibilities

• Greet patients and visitors, answer phones, and direct inquiries.
• Provide clerical support to the Imaging Department and handle patient transport.
• Assist with maintaining orderliness in patient care areas and inventory of supplies.
• File and manage records, and ensure accurate documentation in the EHR/PACS workflow.

Skills

Customer service

Communication skills

Computer literacy

Medical terminology

Team player

Multitasking

Education

High school diploma or GED

Completion of Medical Terminology

Tools

Microsoft Word

Excel

Outlook

Job description

Why work for Nebraska Methodist Health System?

At Nebraska Methodist Health System, we focus on providing exceptional care to the communities we serve and people we employ. We call it The Meaning of Care – a culture that has and will continue to set us apart. It’s helping families grow by making each delivery special, conveying a difficult diagnosis with a compassionate touch, going above and beyond for a patient’s needs, or giving a high five when a patient beats a disease or conquers a personal health challenge. We offer competitive pay, excellent benefits and a great work environment where all employees are valued! Most importantly, our employees are part of a team that makes a real difference in the communities we live and work in.

Job Summary:

Location: Methodist Jennie Edmundson Hospital
Address: 933 E Pierce St, Council Bluffs, IA
Work Schedule: Mon-Fri, 10:00am - 630pm. Training will be 730a-4p for the first 30 days.
To effectively provide clerical support to the Imaging Department and safely transport patients throughout the hospital.

Responsibilities:

Essential Functions

• Promotes positive relations when interacting with patients, visitors, families, physicians, customers, and co-workers.
• Greets, smiles, and makes eye contact.
• Introduces self by name.
• Volunteers to help co-workers and other employees.
• Addresses patients and others by surname.
• Responds quickly to patients and/or other peoples' needs.
• Demonstrates good communication style and interpersonal communication skills with patients/families.
• Complaints resulting from patients shall not exceed 3 per year.

Acts as receptionist for the department. Handles incoming and outgoing information in a person and by telephone.

• Always demonstrates proper office communication etiquette.
• Takes reports from other departments without error.
• Reports vital information to the appropriate staff immediately.
• Obtains information for physicians and provides prompt response and follow-up.
• Notifies the technologist in the performing area that their outpatient has arrived and checks in scheduled appointments.

Assists with maintenance and orderliness in the patient care areas.

• Keeps the transport equipment clean, neat and orderly.
• File drawers are labeled, orderly, and stocked.
• Completes other cleaning tasks as assigned, empties trash confidential bins.
• Maintains cleanliness for computers and countertops.
• Checks and fills printers with paper.

Transports patients to and from clinical, ancillary, and support areas. Transfers patients to and from beds, wheelchairs, or stretchers.

• Follows established departmental policies and procedures, Standard Safety Precautions and uses exceptional customer service to ensure delivery of services within an established time frame.
• Verifies that the patient identification bracelet is correct and/or seeks assistance to obtain the correct bracelet.
• Communicates with appropriate personnel regarding transportation of patients when the patient is leaving or returning to the unit or procedure area to ensure the safe transition of care for the patient.
• Assists with meeting patient care needs.

Completes inventory of supplies and materials.

• Checks supply inventory and orders supplies according to par levels.
• Monitors supplies for outdates and disposes of outdated material correctly.

Clerical Support.

• Downloads CDs into the electronic health record.
• Prepares imaging studies for continuation of care by creating a CD or electronic transmission through PACs.
• Assures that requests for facsimile copies are referred to HIM.
• Provides phone communication with selected department or agencies.
• Demonstrates use of computer for performing tasks and confidentially managing electronic patient information.

Schedule:

Mon-Fri, 10:00am - 630pm. Training will be 730a-4p for the first 30 days.

Job Description:

Job Requirements

Education

• High school diploma, General Educational Development (GED), or equivalent required.
• Completion of Medical Terminology preferred.

Experience

• 6-12 months previous customer services experience preferred.
• Previous patient care contact preferred.

License/Certifications

• Current American Heart Association Basic Life Support (BLS) strongly preferred at time of hire, required within 3 months of hire.

Skills/Knowledge/Abilities

• Skilled in critical thinking, problem solving, and sound judgment.
• Strong verbal communication skills for positive interaction with staff and customers required.
• Customer service skills necessary to provide service excellence through verbal and written communication.
• Ability to operate a computer keyboard,, mouse, and navigate standard office applications (Microsoft Word, Excel, Outlook).
• Knowledge of medical terminology.
• Ability to provide quality customer service.
• Ability to operate general office equipment including multi-line phone system and proper phone etiquette.
• Ability to transport/escort patients and guests/family members safely to appropriate locations.
• Ability to multi-task and work independently with interruptions.

Physical Requirements

Weight Demands

• Medium Work - Exerting up to 50 pounds of force.

Physical Activity

• Not necessary for the position (0%):
  • Climbing
  • Crawling
  • Kneeling
• Occasionally Performed (1%-33%):
  • Balancing
  • Crouching
  • Distinguish colors
  • Sitting
  • Stooping/bending
  • Twisting
• Frequently Performed (34%-66%):
  • Carrying
  • Fingering/Touching
  • Grasping
  • Keyboarding/typing
  • Lifting
  • Pulling/Pushing
  • Reaching
  • Repetitive Motions
  • Speaking/talking
  • Standing
  • Walking
• Constantly Performed (67%-100%):
  • Hearing
  • Seeing/Visual

Job Hazards

• Not Related:
  • Electrical Shock/Static
  • Radiation Non-Ionizing (Ultraviolet, visible light, infrared and microwaves that causes injuries to tissue or thermal or photochemical means)
  • Mechanical moving parts/vibrations
• Rare (1-33%): Physical hazards (noise, temperature, lighting, wet floors, outdoors, sharps) (more than ordinary office environment)
• Occasionally (34%-66%):
  • Equipment/Machinery/Tools
  • Explosives (pressurized gas)
  • Radiation Alpha, Beta and Gamma (particles such as X-ray, Cat Scan, Gamma Knife, etc)
• Frequent (67%-100%):
  • Chemical agents (Toxic, Corrosive, Flammable, Latex)
  • Biological agents (primary air born and blood born viruses) (Jobs with Patient contact) (BBF)
• Note: Safety Officer can assist with identification of job hazards.

About Methodist:

Nebraska Methodist Health System is made up of four hospitals in Nebraska and southwest Iowa, more than 30 clinic locations, a nursing and allied health college, and a medical supply distributorship and central laundry facility. From the day Methodist Hospital was chartered in 1891, service to our communities has been a top priority. Financial assistance, health education, outreach to our diverse communities and populations, and other community benefit activities have always been central to our mission.

Nebraska Methodist Health System is an Affinitive Action/Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other classification protected by Federal, state or local law.