IMAGING SUPPORT SERVICES ASSOCIATE (8 HRS/WEEK, SHIFT VARIES)

Riverside Healthcare; Kankakee (IL); Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Educational Assistance Program

Job summary

Riverside Healthcare in Kankakee, Illinois seeks an Imaging Support Services Associate to join our Radiology team. This role provides essential administrative, clerical, and logistical support, handling imaging requests, preparing images, and supporting patients and staff.

You will follow HIPAA and hospital policies, maintain accurate records in EMR, and assist with coordination across departments. A high school diploma is required; experience with EMR systems (EPIC) is preferred, and teamwork

Qualifications

• High school diploma or equivalent required.
• Experience with electronic medical records (EMR) systems, such as EPIC, is preferred.

Responsibilities

• Greet patients and assist with check-in for imaging appointments.
• Greet and escort patients to and from scan rooms using AIDET principles.
• Transport patients to and from radiology and ensure their presence in the procedure room.
• Handle image requests in system, on film, or CD, following confidentiality protocols.
• Import/export images, log details, and digitize film.
• Digitize and upload film images into PACS, ensuring accurate record-keeping.
• Prepare images and invoices for legal requests.
• Retrieve, create, and merge reports, images, and other patient data.
• Comply with DNV and HIPAA standards and hospital policies.
• Anonymize images for meetings such as Trauma, Tumor Board, and Lung Nodule.

Education

High school diploma or equivalent

Job description

Overview

Riverside Healthcare is seeking a proactive and detail-oriented Imaging Support Services Associate to join our Radiology team in Kankakee, Illinois. This role is vital to the smooth operation of our imaging services, providing essential administrative, clerical, and logistical support. The Imaging Support Services Associate will be responsible for managing imaging requests, preparing images for various purposes, and supporting patient and staff needs, all while ensuring compliance with hospital policies and regulations. Demonstrates flexibility with assignments within professional scope/duties/licensure.

Essential Duties

• Patient and Staff Support:
  • Greet patients, assist with check-in, and ensure they are prepared for imaging appointments.
  • Greet and escort patients to and from scan rooms using AIDET (Acknowledge, Introduce, Duration, Explanation, and Thank You) principles.
  • Transport patients to and from radiology and ensure they are present in the procedure room as scheduled.
• Image Management:
  • Handle image requests in system, on film, or CD, following confidentiality protocols.
  • Import/export images, log details, and digitize film.
  • Digitize and upload film images into PACS, ensuring accurate record-keeping.
• Documentation and Compliance:
  • Prepare images and invoices for legal requests, ensuring all documentation is accurate and complete.
  • Retrieve, create, and merge reports, images, and other patient data, ensuring that all necessary images and reports are available in a timely manner.
  • Comply with DNV and HIPAA standards and hospital policies, particularly regarding patient information and infection control.
  • Anonymize images for meetings such as Trauma, Tumor Board, and Lung Nodule, ensuring patient confidentiality.
• Clerical and Administrative Duties:
  • Performing registration protocols, ensuring accurate entry of imaging orders, reports, and documentation into the electronic medical record (EMR) system.
  • Make and direct physician phone call for the radiologist. Call stat results to physician offices.
  • Maintain a secure, clean, and healthy work environment by adhering to hospital standards and local, state, and federal regulations.
  • Check supplies inventory regularly and order supplies as necessary to ensure that the department is fully stocked.
• Collaboration and Communication:
  • Establish and maintain effective communication with patients, coworkers, and other healthcare professionals to improve service quality and patient satisfaction.
  • Provide mentorship or support to occupational therapy interns or new staff as needed.

Non-essential Duties

• Participate in continuing education and training to improve knowledge and skills related to imaging support services.
• Assist with special projects and other tasks as directed.

Preferred Experience

• Previous experience in a healthcare setting, particularly in a radiology or imaging department, is preferred.
• Experience with electronic medical records (EMR) systems, such as EPIC, is preferred.
• Strong organizational skills with attention to detail and accuracy.
• Excellent communication and interpersonal skills, with the ability to interact effectively with patients, families, and healthcare professionals.
• Proficiency in Microsoft Office and other standard office software.
• Ability to work efficiently in a fast-paced environment and manage multiple tasks simultaneously.

Required Licensure/Education

• High school diploma or equivalent required.

Preferred Education

• Additional coursework or certification in healthcare administration or a related field is preferred.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Riverside Healthcare offers a comprehensive suite of Total Rewards: benefits and nationally rated employee well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more so your journey at and away from work is remarkable. Our Total Rewards package includes:

Compensation

• Base compensation within the positions pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift differential, on-call
• Opportunity for annual increases based on performance

Benefits - .5 to 1.0 FTE

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Health Savings and Flexible Spending Accounts for eligible health care and dependent care expenses
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Benefits - .001 to .49 FTE:

• Paid Leave Hours accrued as you work

Employee Health Requirements

Exposure to:

• Chemicals: None
• Video Display Terminals: Extreme
• Blood and Body Fluids: Rare
• TB or Airborne Pathogens: Rare

Sensory requirements (speech, vision, smell, hearing, touch):

• Speech: Required to communicate with patients, both visually and through speech for retrieval of information, procedure verification and post procedure instructions.
• Vision: Needed to identify radiographs, anatomy, and manipulate for correct density and contrast levels for proper filming technique.
• Smell: Electrical/fire safety.
• Hearing: Needed for active listening to colleagues, patients, visitors, and others encountered in the course of job duties.
• Touch: Needed for operating computer equipment in key boarding.

Activity/Lifting Requirements

Percentage of time during the normal workday the employee is required to:

• Sit: 70%
• Twist: 2%
• Stand: 10%
• Crawl: 0%
• Walk: 10%
• Kneel: 1%
• Lift: 2%
• Drive: 0
• Squat: 1%
• Climb: 0
• Bend: 1%
• Reach above shoulders: 3%

The weight required to be lifted each normal workday according to the continuum described below:

• Up to 10 lbs: Frequently
• Up to 20 lbs: Frequently
• Up to 35 lbs: Occasionally
• Up to 60 lbs: Not Required
• Up to 75 lbs: Not Required
• Up to 100 lbs: Not Required
• Over 100 lbs: Not Required

Describe and explain the lifting and carrying requirements. (Example: the distance material is carried; how high material is lifted, etc.):

• May need to assist patients from wheelchair and/or gurney on to and off procedure table. Patient lifting equipment will be utilized in all appropriate situations.

Maximum consecutive time (minutes) during the normal workday for each activity:

• Sit: 250
• Twist:24
• Stand: 90
• Crawl: 0
• Walk: 90
• Kneel: 5
• Lift: 14
• Drive: 0
• Squat: 5
• Climb: 0
• Bend: 5
• Reach above shoulders: 5

Repetitive use of hands (Frequency indicated):

• Simple grasp up to 15 lbs.: Frequently
• Pushing & pulling Normal weight: up to 50-200#: Never
• Fine Manipulation: Typing on computer keyboard, and clerical skills.

Repetitive use of foot or feet in operating machine control: N/A

Environmental Factors & Special Hazards

Environmental Factors (Time Spent):

• Environmental Factors (Time Spent):
  • Inside hours: 8
  • Outside hours : 0
• Temperature: Normal Range
• Lighting: Average
• Noise levels: Average
• Humidity: Normal Range
• Atmosphere: N/A
• Special Hazards: N/A
• Protective Clothing Required: Protective equipment as needed per patient requirements.

Pay Range

USD $17.84 - USD $21.52 /Hr