IMAGING SUPPORT SERVICES ASSOCIATE (8 HRS/WEEK, SHIFT VARIES)
Riverside Healthcare
A complete application in a minute
Tailored resume and cover letter, ready to send.
Job summary
Riverside Healthcare in Kankakee, IL is seeking an Imaging Support Services Associate to join our Radiology team. The role provides administrative, clerical, and logistical support for imaging workflows, ensuring accuracy and timely delivery of images and reports.
Responsibilities include greeting patients, handling image requests, digitizing film into PACS, maintaining EMR/documentation accuracy, and complying with HIPAA and DNV standards.
Qualifications
- High school diploma or equivalent required.
- Healthcare setting experience preferred.
- Strong organization and attention to detail.
- Excellent communication and interpersonal skills.
Responsibilities
- Greet patients and prepare them for imaging appointments.
- Handle image requests and securely manage records.
- Digitize and upload films into PACS and EMR systems.
- Prepare images and reports for legal requests; maintain HIPAA compliance.
- Support registration and coordination with radiology staff.
Skills
Education
Tools
Job description
Riverside Healthcare is seeking a proactive and detail-oriented Imaging Support Services Associate to join our Radiology team in Kankakee, Illinois. This role is vital to the smooth operation of our imaging services, providing essential administrative, clerical, and logistical support. The Imaging Support Services Associate will be responsible for managing imaging requests, preparing images for various purposes, and supporting patient and staff needs, all while ensuring compliance with hospital policies and regulations. Demonstrates flexibility with assignments within professional scope/duties/licensure.
- Greet patients, assist with check-in, and ensure they are prepared for imaging appointments.
- Greet and escort patients to and from scan rooms using AIDET (Acknowledge, Introduce, Duration, Explanation, and Thank You) principles.
- Transport patients to and from radiology and ensure they are present in the procedure room as scheduled.
- Handle image requests in system, on film, or CD, following confidentiality protocols.
- Import/export images, log details, and digitize film.
- Digitize and upload film images into PACS, ensuring accurate record-keeping.
- Prepare images and invoices for legal requests, ensuring all documentation is accurate and complete.
- Retrieve, create, and merge reports, images, and other patient data, ensuring that all necessary images and reports are available in a timely manner.
- Comply with DNV and HIPAA standards and hospital policies, particularly regarding patient information and infection control.
- Anonymize images for meetings such as Trauma, Tumor Board, and Lung Nodule, ensuring patient confidentiality.
- Performing registration protocols, ensuring accurate entry of imaging orders, reports, and documentation into the electronic medical record (EMR) system.
- Make and direct physician phone call for the radiologist. Call stat results to physician offices.
- Maintain a secure, clean, and healthy work environment by adhering to hospital standards and local, state, and federal regulations.
- Check supplies inventory regularly and order supplies as necessary to ensure that the department is fully stocked.
- Establish and maintain effective communication with patients, coworkers, and other healthcare professionals to improve service quality and patient satisfaction.
- Provide mentorship or support to occupational therapy interns or new staff as needed.
- Participate in continuing education and training to improve knowledge and skills related to imaging support services.
- Assist with special projects and other tasks as directed.\"
- Participate in continuing education and training to improve knowledge and skills related to imaging support services.
- Assist with special projects and other tasks as directed.\"
- Previous experience in a healthcare setting, particularly in a radiology or imaging department, is preferred.
- Experience with electronic medical records (EMR) systems, such as EPIC, is preferred.
- Strong organizational skills with attention to detail and accuracy.
- Excellent communication and interpersonal skills, with the ability to interact effectively with patients, families, and healthcare professionals.
- Proficiency in Microsoft Office and other standard office software.
- Ability to work efficiently in a fast-paced environment and manage multiple tasks simultaneously.
- High school diploma or equivalent required.
- Additional coursework or certification in healthcare administration or a related field is preferred.
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
- Base compensation within the positions pay range based on factors such as qualifications, skills, relevant experience, and/or training
- Premium pay such as shift differential, on-call
- Opportunity for annual increases based on performance
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Health Savings and Flexible Spending Accounts for eligible health care and dependent care expenses
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
- Paid Leave Hours accrued as you work
Exposure/Sensory Requirements
- Chemicals: None
- Video Display Terminals: Extreme
- Blood and Body Fluids: Rare
- TB or Airborne Pathogens: Rare
- Speech: Required to communicate with patients, both visually and through speech for retrieval of information, procedure verification and post procedure instructions.
- Vision: Needed to identify radiographs, anatomy, and manipulate for correct density and contrast levels for proper filming technique.
- Smell: Electrical/fire safety.
- Hearing: Needed for active listening to colleagues, patients, visitors, and others encountered in the course of job duties.
- Touch: Needed for operating computer equipment in key boarding.
- Sit: 70%
- Twist: 2%
- Stand: 10%
- Crawl: 0%
- Walk: 10%
- Kneel: 1%
- Lift: 2%
- Drive: 0
- Squat: 1%
- Climb: 0
- Bend: 1%
- Reach above shoulders: 3%
- Sit: 250
- Twist:24
- Stand: 90
- Crawl: 0
- Walk: 90
- Kneel: 5
- Lift: 14
- Drive: 0
- Squat: 5
- Climb: 0
- Bend: 5
- Reach above shoulders: 5
- Up to 10 lbs: Frequently
- Up to 20 lbs: Frequently
- Up to 35 lbs: Occasionally
- Up to 60 lbs: Not Required
- Up to 75 lbs: Not Required
- Up to 100 lbs: Not Required
- Over 100 lbs: Not Required
Describe and explain the lifting and carrying requirements. (Example: the distance material is carried; how high material is lifted, etc.):
- May need to assist patients from wheelchair and/or gurney on to and off procedure table. Patient lifting equipment will be utilized in all appropriate situations.
Repetitive use of foot or feet in operating machine control: N/A
- Inside hours: 8
- Outside hours : 0
- Temperature: Normal Range
- Lighting: Average
- Noise levels: Average
- Humidity: Normal Range
- Atmosphere: N/A
- Special Hazards: N/A
- Protective Clothing Required: Protective equipment as needed per patient requirements.
USD $17.84 - USD $21.52 /Hr
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
