Imaging Support Service Associate, Evenings

Piedmont Healthcare; Fairburn (GA); Sur place; USD 42 000 - 62 000; Plein temps

Résumé du poste

Piedmont Healthcare seeks an Imaging Call Center Assistant to support timely communication of imaging results, coordinate patient care, and streamline operations between radiologists, providers, and patients. This on-site role is based at Atlantic Station with a schedule of 3pm–11:30pm, Monday through Friday.

You will handle urgent calls, verify MRI safety, manage result notifications via Epic secure chat and e-fax, and collaborate with the Patient Connection Center to schedule post-device

Qualifications

• GED or high school diploma required.
• Minimum 1 year of call center/dispatch experience.
• Experience in medical imaging settings is a plus.

Responsabilités

• Answer calls and route to ordering providers when there is an imaging study with a critical result.
• Be the first line contact for radiologists, providers, and nursing staff regarding urgent imaging findings.
• Review reports and notify patients and referring physicians via Epic secure chat, e-fax, and in-basket messaging.
• Maintain the critical results tracker and ensure timely communication within required timeframes.
• Verify MRI safety for outpatients with implantable devices through proper interrogation protocols.
• Notify ordering providers when devices fail interrogation to plan alternative care.
• Coordinate with the Patient Connection Center to schedule post-device interrogation.
• Process outside imaging requests using Powershare.
• Provide basic office support to the Imaging Call Center's daily operations.

Connaissances

Call center experience

Medical imaging knowledge

Communication skills

Patient coordination

Formation

High School Diploma or GED

Outils

Epic

Powershare

E-fax

Description du poste

Overview

Experience the advantages of real career change

Join Piedmont to move your career in the right direction. Stay for the diverse teams you'll love, a shared purpose, and schedule flexibility that frees you to live for what matters both in and outside of work. You'll feel valued, motivated to be your best, and recognized for your contributions to exceptional patient outcomes. Piedmont leaders are in your corner, invested in your success. Our wellness programs and comprehensive total benefits and rewards meet your needs today and help you plan for the future.

Schedule: 3p-11:30p Monday-Friday

Responsibilities

This role is critical in ensuring timely and accurate communication of imaging results, coordinating patient care, and facilitating smooth operations between radiologists, providers, and patients.

What you will do

• Answer, locates, direct calls to ordering providers when there is an imaging study with a critical result.
• Serve as the first line contact for radiologists, providers, and nursing staff regarding urgent imaging findings.
• Reviews reports and sends proper notification to patients and referring physicians as needed by using Epic secure chat, e-fax and in-basket messaging.
• Maintain and manage the critical results tracker to ensure timely communication within required timeframes.
• Verify MRI safety for outpatients with implantable devices (e.g., pacemakers, IUDs, neuro-stimulators) through proper interrogation protocols.
• Notify ordering providers when devices fail interrogation to facilitate alternative care planning.
• Work closely with the Patient Connection Center to ensure timely scheduling of patients' post-device interrogation.
• Request and manage outside imaging for exam correlation using Powershare.
• Perform basic office procedures to support the Imaging Call Center's daily operations.

This is an on-site position based out of Atlantic Station.

Qualifications

Education

• H.S. Diploma or General Education Degree (GED) Required

Work Experience

• 1 year of previous call center, operator, dispatching, or related office experience Required

Business Unit : Company Name: Piedmont Healthcare Corporate