Imaging Service Engineer II (Stevens Point, WI)

FUJIFILM Holdings America Corporation; United States; Remote; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking an Imaging Service Engineer II to join their dynamic team. In this role, you will be responsible for performing both scheduled and unscheduled maintenance on imaging systems, ensuring customer satisfaction through effective communication and problem-solving. You will work independently, utilizing your technical skills to resolve issues and maintain equipment. This position offers the opportunity to contribute to a company dedicated to innovative healthcare solutions and improving patient outcomes. If you are a self-starter with a passion for technology and customer service, this is the perfect opportunity for you.

Qualifications

• Associates degree in relevant field or equivalent experience required.
• Minimum three years of previous field service experience preferred.

Responsibilities

• Perform scheduled and unscheduled service work on imaging systems.
• Maintain exceptional customer relations and resolve service delivery issues.

Skills

Active listening skills

Customer service skills

Organizational skills

Analytical skills

Communication skills

Education

Associates degree in electrical engineering

Equivalent experience

Tools

Oscilloscope

Diagnostic testers

Job description

Position Overview

An Imaging Service Engineer II is responsible for performing scheduled and unscheduled service work on systems within a service area as directed by the Area Service Manager.

Company Overview

FUJIFILM Healthcare Americas Corporation is a comprehensive healthcare company that has an extensive range of technology and expertise in the detection, diagnosis, and treatment of diseases. Fujifilm’s innovative portfolio includes solutions spanning diagnostic imaging, enterprise imaging, endoscopic imaging, surgical imaging, and in-vitro diagnostics. The company is headquartered in Lexington, Massachusetts. For more information, please visit healthcaresolutions-us.fujifilm.com.

FUJIFILM Holdings Corporation, headquartered in Tokyo, leverages its depth of knowledge and proprietary core technologies to deliver innovative products and services across the globe through the four key business segments of healthcare, electronics, business innovation, and imaging with over 70,000 employees. Guided and united by our Group Purpose of “giving our world more smiles,” we address social challenges and create a positive impact on society through our products, services, and business operations. Under its medium-term management plan, VISION2030, which ends in FY2030, we aspire to continue our evolution into a company that creates value and smiles for various stakeholders as a collection of global leading businesses and achieve a global revenue of 4 trillion yen (29 billion USD at an exchange rate of 140 JPY/USD). For more information, please visit: www.fujifilmholdings.com.

Job Description

Duties and responsibilities

• Performs preventative maintenance and unscheduled maintenance work as directed.
• Work with a high degree of independence and able to resolve most unscheduled maintenance work without technical support.
• Performs installations and de-installations of products and a wide variety of peripheral equipment as directed.
• Maintains excellent working relations with field personnel, home office personnel, and management.
• Must maintain timely and effective communications with management team to escalate issues and customer concerns.
• Performs the administrative duties associated with the job, including electronic expense reports, weekly timecards, electronic reporting functions such as work orders, service appointments, start times, parts inventory, consumption and returns, assigned computer-based training, and QA/RA work.
• Keep up to date on administrative responsibilities such as maintaining customer service orders and internal service records per Fujifilm policies.
• Maintain daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving.
• Ensures that all administrative duties and paperwork are completed neatly, accurately, and submitted promptly. Must be prepared to work odd hours and overtime hours on occasion and travel as required.
• Responsible for maintaining exceptional customer relations.
• Responsible for maintenance of assigned tools/test equipment and spare parts.
• Responsible to return parts in the required time frame.
• Responsible to promote, both internal to the company and externally, the image and reputation of HCUS.
• Performs training of less experienced technicians.
• Performs other duties as assigned by the Area Service Manager.
• Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards.
• Comply with and pass all requirements for vendor credentialing as part of gaining access to hospitals and facilities to perform assigned job duties.

Qualifications

• Associates degree in electrical engineering, electronics or computer science discipline, or equivalent experience.
• Minimum three years of previous field service experience or at least two years of HCUS Service experience.
• Knowledge of assigned equipment to provide timely repair and effective maintenance.
• Requires active listening skills and above average customer service skills.
• Requires sound organization and administrative skills, self-starter a must along with ability to maintain paperwork to FDA and company required standards.
• Excellent analytical and communication skills with the ability to communicate technical issues in an easy-to-understand manner.
• Capable of operating test equipment related to job (oscilloscope, meter, and diagnostic testers, etc.).
• Valid driver’s license and safe driving record.

Physical requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

This position typically works in usual medical, clinical working environments, including sites under construction.

The position may require the ability to physically work in high magnetic fields of up to 3 Tesla, which could dangerously affect any implanted medical devices made of ferrous material, potentially causing serious injury and/or death.

• Standing/Walking:
  • This activity occurs frequently and prolonged/repetitively.
• Sitting:
  • This activity occurs frequently and prolonged/repetitively. Including when driving to customer sites and/or flying.
• Lifting/Carrying:
  • This activity occurs infrequently and periodic with light hand tools, a tool bag, cabinet covers weighing from 1-20 lbs., diagnostic test equipment which weighs from 5-60 lbs., fluid testing container weighing 30 lbs., and replacement components which may weigh from 1-40 lbs.
• Pushing/Pulling:
  • This activity occurs rarely and periodic. It occurs primarily with the pushing of the 1000 lbs. patient tables and 600-6000 lbs. MRI cabinets. There is an estimated manual force to overcome inertia of 30 lbs. Pushing distances are typically 1 inch to 18 inches.
• Bending:
  • This activity occurs occasionally and period/prolonged in the low back. It occurs with a variety of the tasks.
• Reaching:
  • This activity occurs rarely and periodic above the shoulders when the worker must access components and cupboards that are on top of the 6-foot-high MRI machine. This activity occurs occasionally and periodic below shoulder level with a variety of tasks.
• Kneeling/Crawling/Crouching
  • This activity occurs occasionally and periodic/prolonged. It occurs primarily in the wiring process as well as accessing the lower panels of the MRI machine.
• Climbing:
  • This activity occurs rarely and periodic when the worker must climb up to 3 steps of a 6-foot ladder to access the upper access panels of the MRI machine in order to perform diagnostic testing.
• Balancing:
  • This activity occurs rarely and periodic and occurs when the worker is standing on the ladder as mentioned above.
• Twisting:
  • This activity occurs rarely and periodic in the low back. It may occur with some of the tasks performed.

Additional requirements

• Must have valid driver's license with a safe driving record.
• Must possess good interpersonal skills.
• Must be reliable and able to work independently.
• Must project a professional image.

Travel

• Up to 100% based on business needs. May include overnight and air travel.

In the event that COVID-19 vaccine mandates issued by the federal government, or by state or local government become effective and enforceable, the Company will require that the successful candidate hired for positions covered under relevant government vaccine mandate(s) be fully vaccinated against COVID-19, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption.

Applicants to positions where vendor credentialing or other similar requirements exist to enter facilities will be required to comply with the credentialing requirements of the facilities, including complying with vaccine requirements.

For all positions, the Company encourages vaccination against COVID-19 and requires that the successful candidate hired be willing to test for the COVID-19 virus periodically and wear a face covering indoors as required, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption.

EEO Information

Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc.

ADA Information

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department ([e-mail] or [phone]).