Imaging Ops Lead — syngo.via & Digital Automation

Siemens Healthineers AG; Houston (TX); On-site; USD 107,000 - 147,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Life insurance

Disability insurance

Parking allowance

Paid time off

Paid sick time

Job summary

Siemens Healthineers is seeking a on-site syngo Service Manager in Houston, TX to act as the first-line support lead for syngo.via and Digital & Automation imaging applications. You will ensure system stability, coordinate with clinical users, IT, and Siemens support organizations, and drive productivity across imaging workflows.

The role requires 3+ years in healthcare IT or medical imaging, with knowledge of DICOM/HL7/PACS concepts and experience supporting clinical users and workflows in

Qualifications

• 3+ years of experience in healthcare IT or medical imaging.
• Knowledge of DICOM, HL7, PACS/VNA concepts.
• Experience working with clinical users and workflows.

Responsibilities

• Act as primary point of contact and first-line support for syngo.via users.
• Resolve common issues and escalate complex cases with structured diagnostics.
• Monitor system health, connectivity, and data flows (DICOM/HL7).
• Perform application-level administration including user access and configuration.
• Support radiology and cardiology workflows and provide end-user support.
• Coordinate with clinical teams, IT, and Siemens service organizations.
• Assist with upgrades, integrations, and training initiatives.
• Support project coordination and continuous improvement efforts.
• Track KPIs such as uptime, incident response, and user adoption.

Skills

Healthcare IT

DICOM/HL7/PACS

Clinical workflows

syngo.via

Tools

Siemens D&A portfolio

Job description

Siemens Healthineers is seeking a on-site syngo Service Manager in Houston, TX to act as the first-line support lead for syngo.via and Digital & Automation imaging applications. You will ensure system stability, coordinate with clinical users, IT, and Siemens support organizations, and drive productivity across imaging workflows.

The role requires 3+ years in healthcare IT or medical imaging, with knowledge of DICOM/HL7/PACS concepts and experience supporting clinical users and workflows in