Imaging Account Manager - Service, Parts & Growth

MXR Imaging, Inc.; San Jose (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

MXR Imaging, Inc. is looking for a mid-level Account Manager focused on customer engagement and satisfaction. This position involves managing customer accounts, identifying upselling opportunities, and providing post-sales support while adhering to company policies.

Qualified candidates should have three to five years of account management experience, preferably in the imaging industry, and possess strong communication and problem-solving skills. A High School Diploma is required, while a Bachelor's Degree is preferred.

Traveling requirements are estimated at 50-60%, depending on the assigned territory.

Qualifications

• Three to five years of account management experience.
• Experience and knowledge of the imaging industry.
• Experience selling B2B imaging solutions.

Responsibilities

• Engage with all customer accounts in the assigned territory.
• Manage and maintain the existing customer base.
• Identify upselling and cross‑selling opportunities.
• Provide post‑sales support.
• Resolve issues and provide timely solutions to customers.

Skills

Excellent verbal and written English communication skills

Ability to work effectively with internal and external customers

Strong organizational skills

Proficient with MS Office applications

Understanding of customer performance metrics

Education

High School Diploma

Bachelor's Degree

Tools

CRM software

MS Office

Job description

Position Summary

This mid-level experienced position is one in which you will learn and grow within the company. Primarily focused on existing customer engagement, this position will allow you to satisfy customers' needs and requests, respond to their queries in a timely manner and aspire to deliver positive customer experience. Excellent communication and negotiation skills along with a customer service oriented approach will support you in ensuring customer satisfaction and loyalty.

Position Summary

This mid-level experienced position is one in which you will learn and grow within the company. Primarily focused on existing customer engagement, this position will allow you to satisfy customers' needs and requests, respond to their queries in a timely manner and aspire to deliver positive customer experience. Excellent communication and negotiation skills along with a customer service oriented approach will support you in ensuring customer satisfaction and loyalty.

Ultimately, you should be able to grow our business and your career by building successful, long-term client relationships

Essential Duties

• Engage with all customer accounts in the assigned territory to:
• Manage/Maintain the existing customer base
• Identify upselling/cross selling opportunities
• Post sales support
• Resolve issues/conflicts and provide solutions to customers in a timely manner
• Be the voice of the customer
  
  

O Identify customer hurdles and work to mitigate them

• Responsible for selling new X-Ray service contracts
• Work with the Service management team to maintain Service contract renewals
• Focus on maintaining and growth Medical Supplies sales within the assigned territory
• Sell Ultrasound equipment, parts, and probes
• Coordinates to utilize service team members, manufacturer team members and sales executive to advance opportunities or address customer needs
• Prepares weekly reports on sales calls, territorial and market trends, competitive activity and special reports required by management.
• Implement company plans and policies in the management of the territory by maintaining compliance with corporate policies and philosophies.
• Maintains current account records by utilizing CRM and updating sales and contact information.
• Track all customer engagements in the CRM
• Demonstrates and promotes behaviors consistent with the Company's Vision, Mission, and Values in all interactions with customers, co-workers and suppliers.
• Complies with all company policies, procedures, and safety standards.
• Perform other duties as assigned.
  
  

Education/Experience

Required:

• High School Diploma
• Three to five years account management experience
• Experience and knowledge of the imaging industry
• Experience selling B2B imaging solutions
• Experience working with department level & C-level customer management.
  
  

Preferred

• Bachelor's Degree
• Preferably selling to all sizes of healthcare facilities
  
  

Travel

• Estimated to be 50-60% depending on assigned territory
  
  

Competencies

• Excellent verbal and written English communication skills
• Ability to work effectively with internal and external customers
• Ability to work independently and provide timely results
• Proficient with MS Office applications, including Excel, Word, PowerPoint, and CRM software
• Strong organizational skills and ability to prioritize tasks
• Understanding of customer performance metrics
• Business acumen with problem-solving attitude