Image Archive Coordinator

Beth Israel Lahey Health; Milton (MA); On-site; USD 27,000 - 36,000; Full time

Job summary

Beth Israel Lahey Health in Milton, MA is seeking an Imaging Support Clerk to manage imaging CDs/DVDs, import exams into PACS, and coordinate with Radiologists, physicians, and outside facilities. You will handle requests, transfers, and reporting, while ensuring timely communication with patients and staff.

The role requires strong organizational and customer service skills, with experience in a medical office environment preferred.

Qualifications

• High School diploma or equivalent.
• Experience in a medical office setting is preferred.
• Strong interpersonal, customer service, time management, computer and organizational skills required.

Responsibilities

• Prepares CDs/DVDs when requested and ensures correct patient identification labels.
• Retrieves and imports exams on electronic image sharing platforms or on disc for PACS processing.
• Requests and tracks imaging and reports from outside facilities to minimize delays.
• Processes transfer of imaging studies to outside facilities via electronic sharing platforms or CDs/DVDs.
• Forwards imaging reports to appropriate facilities or personnel; answers telephone and transmits messages.
• Maintains and ensures adequate image archive supplies and notifies supervisor when replenishment is needed.

Skills

Customer service

Time management

Computer skills

Organizational skills

Education

High School diploma or equivalent

Tools

EPIC

Sectra

Ambra

Powershare LifeImage

Job description

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.According to established policies and procedures, performs a wide variety of tasks relative to the retrieval, processing, distribution, tracking and filing of imaging studies and reports. Assists physicians, technologists and patients with the creation of imaging studies onto CDs/DVDs and/or electronic image sharing of imaging studies between BID-Milton and outside facilities. This position involves significant contact with patients, physicians and other allied health professionals.Hours: Monday-Friday, 7:30 AM - 4:00 PMJob Description:DUTIES AND RESPONSIBILITIESPrepares CDs/DVDs when requested. Ensures appropriate patient identification labels are on disc and hands to patients upon request or mails when requested.Retrieves and imports exams on electronic image sharing platforms (ex: Ambra, LifeIMAGE, Powershare) or on disc to process and upload into PACS for Radiologists and requesting providers according to established policies and procedures.Requests and tracks imaging and reports from outside facilities to minimize delay in patient care.Processes transfer of imaging studies to outside facilities via electronic imaging sharing platforms or CD/DVDs. Forwards imaging reports to appropriate facilities, department or person, as needed.Answers telephone, refers call, records and transmits messages. Retrieves voicemails and communicates timely back to patients/caller.Processes legal requests for imaging studies according to established policies and procedures.Works in multiple systems to capture all information and prior exams for comparison such as EPIC, Sectra, Epic Care Everywhere, Ambra, Powershare Life image and others.Works closely with Radiologists and Technologists to ensure they have the images needed to minimize delays.Ensure adequate inventory of supplies for image archive operation and notifies supervisor when supplies need replenishment.Report equipment malfunction immediately by notifying help desk and supervisor.Performs related clerical duties and assists with front desk operations as needed.Exhibits calm and professional manner at all times; recovers quickly from adverse situations; maintains confidentiality, seeking and sharing information on need-to-know basis only.May be required to perform similar or related duties as may be necessary on an emergency basis or as designated by the department manager or supervisor.Gather and track imaging from outside facilities for our new Dana-Farber Breast Surgeons. This may involve coordinating with multiple sites and extensive follow-up to obtain the correct images.Work closely with the administrative teams in Dr. Dominici's and Dr. Cassidy's offices.Maintain communication regarding OR case scheduling and the location/status of all required imaging.Ensure all necessary imaging is available prior to surgery, as missing or incomplete imaging could result in OR case cancellations.QUALIFICATIONS1. High School diploma or equivalent.2. Experience in a medical office setting is preferred.3. Strong interpersonal, customer service, time management, computer and organizational skills required.OTHER SKILLS REQUIRED1. Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.2. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.3. Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.Pay Range:$19.50 - $26.24The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.Equal Opportunity Employer/Veterans/Disabled