Idlewild & SoakZone: Security Agent

Idlewild; Ligonier, Northern (Westmoreland County, KY); Hybrid; USD 28,000 - 38,000; Full time

Benefits offered by this job

Flexible schedule

Cross-train across departments

Free park admission

Exclusive employee events

Job summary

Idlewild and SoakZone seeks a Security Agent to protect guests and staff by enforcing rules, monitoring assets, and responding promptly to safety concerns. The role requires a high school diploma or equivalent, 18+ age, and flexibility for evenings, weekends, and holidays.

Bilingual skills are a plus, and the park offers a flexible schedule, free admission, and cross-training across departments. Candidates should have at least 1 year of security or related experience, strong communication

Qualifications

• Eye for detail and ability to problem-solve in fast-paced environments.
• Fluent English reading/writing; bilingual skills (Spanish or others) are a plus.
• Customer service skills to resolve guest questions and concerns.

Responsibilities

• Enforce park rules and regulations to ensure guest and employee safety.
• Monitor assets and maintain vigilance during park operations.
• Communicate potential issues to leadership and other departments promptly.
• Respond to safety calls, alarms, and emergencies with calm and clear actions.
• Collaborate with first responders and other teams during emergencies.
• Provide excellent customer service and handle guest interactions professionally.

Skills

Eye for detail

Problem-solving

Calm under pressure

Customer service

Education

High School diploma, GED, or equivalent

Job description

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family‑held themed attractions company, with over 40 leading attractions and immersive experiences that reach audiences worldwide. While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality. As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.

Security Agents are responsible for maintaining a safe environment for guests and employees. The perfect candidate should have an eye for detail, a knack for problem-solving, and an ability to remain calm in stressful situations.

We are currently looking for a:

Idlewild & SoakZone: Security Agent Roles & Responsibilities

• Enforce all Park rules and regulations
• Monitor Park assets with intent to ensure the safety of all our guests and employees
• Maintain constant vigilance while the park is operating to identify any potential issues or safety concerns; communicate any potential issues to other departments and/or leadership in a timely manner
• Maintain compliance with company and industry best practices, policies, and procedures to create a safe environment for colleagues and guests
• Monitor guest safety and communicate conflicts to supervisors on duty
• Take control of emergency and intense situations while remaining calm
• Professionally manage crowd control during emergency situations
• Continuously monitor guest behaviors and attempt to curtail any potential situations before they escalation further
• Exercise clear and concise communications with all park departments
• Answer phone calls, providing pleasant and helpful phone contact for staff and the public.
• Assist in safety prevention efforts, including responding to all safety calls, fire alarms, and emergencies.
• Utilize electronic card access, closed circuit television, and other audio/visual monitoring systems, monitors and supervises the response to all reports or irregular conditions, including the unauthorized entry of persons or vehicles to protected buildings and areas, breaches of perimeter security or any other suspicious activities occurring on the property.
• All other duties as assigned by leadership

Education and Experience

High School diploma, GED, or equivalent; Equivalent work experience will also be considered 1+ year of previous security or related experience highly desired Language: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Requirements

• Must be at least 18 years of age to comply with Pennsylvania Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Must be able to work third shift (overnight) if the park security operates on a 24-hour schedule
• Must have reliable transportation to and from your scheduled shift
• Must possess a valid driver’s license and a good driving record
• Ability to safely and efficiently operate motorized vehicles and equipment
• Ability to comprehend and carry out verbal and written instructions
• Ability to apply knowledge of security methods, procedures, interviewing, listening, and note-taking techniques for specific situations
• Ability to deal fairly, objectively, and courteously with the public without regard to race, ethnicity, religion, or political beliefs
• Ability to analyze people and/or situations quickly and calmly and take appropriate actions in a quick and effective manner
• Ability to operate a variety of electronic equipment, such as cameras, radios, personal computers, or other communication devices
• Ability to professionally and calmly deal with stressful and/or tense situations
• Ability to collaborate with other team members, external first responders, and emergency personnel during emergency situations
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Ability to maintain certifications as required by assignment

Physical Requirements

• Ability to stand, walk, and remain on feet for majority of the workday
• Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders
• Ability to walk, stand, or run on uphill, downhill, or uneven surfaces.
• Ability to remain sedentary for extended periods of time, while using a computer/camera equipment
• Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more
• Must have good visual acuity, night vision, and peripheral vision.
• Ability to see details of objects that are more than a few feet away

Working Conditions

This role will be based in both an office setting as well as frequent exposure to all other indoor and outdoor park environments Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions Subject to dark environments, particularly during midnight shift Subject to constant repetitive motion, high noise levels, flashing lights, and heavily populated environments Subject to frequent interruptions and requests that may require reprioritization of activities

Team member benefits

Working at Idlewild and SoakZone is about making people happy! It’s about being independent and having fun, making new friends and earning extra money while doing so. As a Idlewild and SoakZone employee, you can be the smiling face that makes a great first impression for incoming guests, a cook that serves up tasty treats and culinary delights, a lifeguard who soaks up the sun while keeping guests safe, or a ride operator that keeps guests coming back for more thrills! There are many exciting seasonal job opportunities available to take your summer job to new heights!

Perks & Benefits

• Flexible schedule
• Ability to cross-train and learn unique skills across various departments
• Free admission to Idlewild and SoakZone on your days off
• Invitations to exclusive company-sponsored employee events throughout the season

We’ve got great jobs for people just starting out in the workforce, looking for a second job or staying active after retirement. If you want a fun, flexible job with an innovative company, look no further than Idlewild and SoakZone.

In keeping with our company values, we nurture a balance between work and family, strive to promote 70% from within and support each host’s efforts to develop a fulfilling and rewarding career