Identity Strategist

Jumio Corporation; San Francisco (CA); On-site; USD 180,000 - 230,000; Full time

Job summary

Jumio is seeking a Forward Deployed Identity Strategist to work with enterprise customers, designing tailored identity workflows, assessing risk, and aligning Jumio solutions with business objectives. You will lead onboarding and drive time-to-live and value through proactive collaboration with Product, Engineering, and Legal/Compliance.

The role emphasizes strategic advisory, cross-functional coordination, and delivery of outcomes across pre-sales, onboarding, and ongoing expansion, with a

Qualifications

• Experience in fraud, identity, AML/KYC, or digital risk fields.
• Customer-facing consulting/solutions experience.
• Strong consultative, analytical, strategic thinking for risk strategy.
• Experience with global enterprise customers.
• Bilingual English/Spanish is a plus.

Responsibilities

• Partner with Jumio customers to evaluate risk profiles and design fraud strategies.
• Provide recommendations on risk mitigation, friction reduction, and workflow optimization.
• Lead design of standardized identity workflows for different verticals.
• Coordinate onboarding readiness and resolve regulatory or policy bottlenecks.
• Advise risk and fraud teams on emerging fraud vectors and best practices.
• Validate implementation milestones and alignment with Jumio best practices.
• Coordinate go-live planning and post-go-live support.

Skills

Fraud & Identity

Consulting

Project Management

Executive Communication

Tools

APIs

SaaS Integrations

Implementation Methodologies

Job description

• Bilingual (English/Spanish)

Role Purpose:

The Forward Deployed Identity Strategist serves as a customer-facing Fraud and Identity subject matter expert across the entire customer lifecycle, operating as a forward-deployed consultant across pre-sales, onboarding, and ongoing expansion. In this role, you will partner directly with enterprise customers to design optimal product implementation strategies, evaluate risk profiles, and align Jumio's technical solutions with customer's unique business objectives.

The Identity Strategist owns the critical onboarding mission for new deployments. Acting as a strategic advisor, you are directly responsible for driving efficient customer onboarding and rollout, and overcoming regulatory, legal, or operational hurdles to accelerate time-to-live and maximize time-to-value while ensuring solution adoption and long-term trust.

Responsibilities:

• Partner with new and existing Jumio customers to evaluate their risk profile and design tailored fraud strategies
• Provide expert recommendations on risk mitigation, user friction, and verification workflow optimization
• Lead the designing of standardized identity workflows within the Jumio product that are optimized for different verticals and use cases that can be quickly adopted by new customers
• Orchestrate launch readiness by proactively identifying and resolving technical, regulatory, or policy-related bottlenecks to drive time-to-live and time-to-value
• Advise customer risk and fraud teams on emerging fraud vectors and industry best practices
• Validate completion of implementation milestones and success criteria, as well as confirming that the customer's integration aligns with Jumio best practices
• Coordinate go-live planning, readiness reviews, and support go-live day execution

Skills, Experience and Qualifications:

• Relevant professional experience spanning fraud, identity, AML/KYC, digital risk, or a related field, including meaningful customer-facing experience in consulting, technical account management, solutions, professional services, product, or implementation.
• Strong consultative, analytical, and strategic thinking abilities with a focus on risk strategy and workflow design
• Project Management skills and the ability to coordinate cross-functional teams from Product, Engineering, Legal/Compliance to deliver outcomes for Jumio customers
• Ability to distill complex, technical fraud concepts into clear, value-driven narratives for executive stakeholders.

Preferred Qualifications:

• Experience with identity verification, fraud, compliance, fintech, or enterprise software solutions
• Technical understanding of APIs, integrations, SaaS platforms, or implementation methodologies
• Project management certification or equivalent experience
• Experience working with global enterprise customers
• Bilingual (English/Spanish)

Jumio Values:

IDEAL: Integrity, Diversity, Empowerment, Accountability, Leading Innovation

Equal Opportunities:

Jumio is a collaboration of people with different ideas, strengths, interests and cultures. We welcome applications and colleagues from all backgrounds and of all statuses.

About Jumio:

Jumio is a B2B technology company dedicated to eradicating online identity fraud, money laundering and other financial crimes to help make the internet safer. We leverage AI, biometrics, machine learning, liveness detection and automation to create solutions that are trusted by leading brands worldwide and respected by industry thought leaders.

Jumio is the leading provider of online identity verification, eKYC and AML solutions. With a global footprint, we're expanding the team to meet strong client demand across a range of industries including Financial Services, Travel, Sharing Economy, Fintech, Gaming, and others.

Applicant Data Privacy:

We will only use your personal information in connection with Jumio's application, recruitment, and hiring processes, as described in Jumio's Applicant Privacy Notice. If you have any questions or comments, please send an email to [e-mail].