Identity & Drv Cred Spec 1 MSA- Gainesville (CDL site)

State-of-Georgi; Gainesville (GA); On-site; USD 32,000 - 36,000; Full time

Job summary

Georgia Department of Driver Services (DDS) seeks an Identity & Driver Credential Specialist 1 in Gainesville to assist customers with licensing and identity credentialing. You will process applications, conduct tests, and handle payments while ensuring compliance with state laws.

The role emphasizes accuracy, patience, and high-volume customer service. This is a non‑negotiable, full‑time position with a total compensation package including a $3,500 supplement and opportunities for advancement

Qualifications

• High school diploma or GED required.
• At least one year of face‑to‑face customer service experience within the last five years.
• Experience with cash transactions including daily reconciliation and processing credit card payments.
• Comfortable working with computer and internet technology.

Responsibilities

• Assist citizens to complete applications, records and documents accurately.
• Accompany drivers for (commercial/non-commercial) skills tests and evaluate adherence to laws.
• Conduct driving examinations for motorcycle and commercial licenses.
• Operate payments via cash or credit cards.

Skills

Customer Service

Cash Handling

Computer Skills

Public Interaction

Education

High School Diploma or GED

Tools

Visual Testing Equipment

Job description

Explore a World of Opportunity with the State of Georgia! We are the force that drives Georgia! Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia's more than 10 million citizens! Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career!

Job Title: Identity & Driver Credential Specialist 1 MSA- Gainesville (CDL site)

Agency: Department of Driver Services

Job Requisition ID: JR0000001609

Shift: Day (United States of America)

Compensation Details: $32,000 /ANNUALLY (NON-NEGOTIABLE) +3,500 SUPPLEMENT

Job Description: Are you looking for a fast-paced job that will allow you to utilize your superior customer service skills in a rewarding environment? Are you dependable and motivated with a strong commitment to providing excellent customer service? Are you looking for a career path in public service? If you answered “yes” to all these questions, then the Department of Driver Services would love for you to become a respected member of our team.

About Georgia Department of Driver Services (DDS)

The Georgia Department of Driver Services (DDS) is a progressive agency that encompasses a broad range of activities and programs. Our Mission at DDS is to provide secure driver and identity credentials to our customers with excellence and respect.

Job Summary

As an Identity and Driver Credential Specialists 1 for DDS, you will help make everyday life possible for thousands of State of Georgia residents. The successful candidate in this role can make a positive impact on the lives of their customers that walk in whether its issuing learners permit to teens, welcoming newcomers by converting out-of-state licenses, awarding driver licenses to the first‑time drivers by administering examinations or issuing identity cards in compliance with state laws and regulations. The focus of this position is working with and through others within established guidelines. The ability to interact comfortably with a diverse population is important. The successful candidate in this position must be friendly and genuinely interested in helping others. Patience and attention to detail is a major focus of the job, and those details need to be handled quickly, accurately and efficiently. High‑volume centers cater to a larger customer base and consequently experience higher frequencies of incidents such as dealing with irate customers, slip and falls, road test crashes, sick customers, etc. May serve as team lead to lower‑level staff.

Career Mobility

DDS believes in internal mobility and career advancement opportunities for our employees with satisfactory performance to transition from Identity and Driver Credential Specialists 1 to Identity and Driver Credential Specialists 2 with an increase of 10%. Identity and Driver Credential Specialists 1 After 12 months of employment $1600 After 18 months of employment (promotion to Identity and Driver Credential Specialists 2) $1600 Certified Commercial Identity and Driver Credential Specialists at Commercial Customer Service Centers will receive a stipend each pay period.

Major Service Area (MSA)

DDS Customer Service Centers with a high volume of transactions (minimum of 40,000 annually) are considered MSA Centers. The agency will conduct an MSA Assessment every twenty‑four months to determine if CSCs need to be added or removed from the MSA Category. The Team Members assigned to an MSA Center receive a $3,500 supplement. The following conditions apply to Identity and Driver Credential Specialists hired after July 1, 2026, which will result in loss of the $3,500 supplement: transfer from an MSA Center to a non-MSA Center transfer to Headquarters CSC is removed from the MSA Category

Duties

• Working with citizens to ensure applications, records and documents are completed accurately.
• Accompanying drivers in vehicles for commercial skills test and in both a traditional and virtual capacity for non-commercial skills tests, to evaluate their ability to adhere to Georgia’s driving laws.
• Conducting driving examinations for motorcycle and commercial licenses in accordance with state law and regulations.
• Operating visual testing equipment.
• Accurately collecting payments via cash or credit cards.

Minimum Qualifications

• Must be eighteen (18) years of age
• Completion of a high school diploma or GED is required
• A valid Georgia Class C or equivalent License is required and must be maintained while employed in this position.
• At least one (1) year of Face‑to‑face Customer Service experience within the last five years
• At least one (1) year of Face‑to‑face experience with cash transactions including handling cash, daily reconciliation, and processing credit card payments within the last five years.
• Comfortable working with computer and internet technology.

Preferred Qualifications

• Preference will be given to those applicants who, in addition to meeting the minimum qualification above, also possess two or more of the following:
• At least three (3) years of Face‑to‑face Customer Service experience within the last five years
• At least three (3) years of recent Face‑to‑face experience with cash transactions including handling cash, daily reconciliation, and processing credit card payments within the last five years.
• Live within 30 miles of the Customer Service Center for which you are applying
• Bilingual skillset preferred

Working Conditions

Road skills tests are conducted throughout the year in a variety of weather conditions including rain, wind, summer heat and cold winter days. Testing begins in the early morning hours and continues through the early evening hours. The test runs approximately 30 minutes, and commercial vehicle skills tests can run approximately 2 hours. Walking distances, standing, very little sitting, constant moving, good vision and hearing, climbing in trucks and commercial vehicles, bending, squatting, lifting, reaching, turning, riding in and driving cars, trucks and commercial vehicles and constant interaction with the public and co‑workers are prerequisites.

Conditions of Employment

A valid Georgia driver’s license is required and must be maintained while employed in this position. Non‑Georgia residents must have a recognized equivalent license. If a valid Georgia driver’s license has not been held for at least three years at the time of application, you will be required to obtain a Motor Vehicle record from the previous state of licensure prior to hire. Successful completion of the CCKE (Certified Commercial Knowledge Examiner) Certification, a national certification, is required by all employees who issue driver’s licenses. Employees who conduct CDL (Commercial Driver’s License) road tests must successfully complete the CDL Examiner Certification and the CCE (Certified Commercial Examiner) Certification. This is required by all employees who administer CDL road skills tests. Two attempts are given to successfully complete the certification requirements. Employees must maintain these requirements to continue employment with DDS. Employees must have flexible work availability due to customer service centers having varied operational hours. DDS employees may be required as a term and condition of employment, to assist in meeting the responsibilities of the Department. In addition, they may be required to perform responsibilities that are not regularly assigned to them in order to continue the operations of the agency which includes assisting other centers. Management will work with employee regarding the locations and mode of transportation.

Total Compensation

Combines direct compensation with the value of the State’s benefits and work‑life options. Total Compensation establishes a win‑win partnership that is important to the quality and success of the State programs and services. Most importantly, State employees enjoy the satisfaction that comes with being part of a team that keeps Georgia progressive, prosperous and a place we are all proud to call home. Many of the following benefits are available to eligible fulltime employees on the first day of their employment:

Benefits

• Competitive Compensation
• Performance Recognition
• Retirement and Pension Benefits
• Flexible Benefits
• Healthcare Benefits
• Paid Holidays and Time Off
• Employee Assistance Program (EAP)
• Employee Discount Program
• Opportunities for Career Development and Advancement
• Flexible work and Telework schedules (available for select jobs)
• Engaging and Diverse Work Environments

All candidates are subject to background to include (motor vehicle, credit, and criminal history checks).

NOTE: Information in this announcement is subject to change.

VACANCY OPEN TO: ALL QUALIFIED APPLICANTS

Equal Employment Opportunity

Equal Employment Opportunity Employer The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services.

Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.

Georgia State Government is a large enterprise, composed of various entities with a common goal to improve the lives of Georgia's 10 million citizens. With nearly 62,000 employees, we are one of the single largest employer in the state. Public service opportunities stretch across the state as employees live and work in all 159 counties. From traditional fields such as accounting, nursing, and engineering to unique fields like forestry and natural resources management, Georgia state government provides a world of opportunity.