Identification Services Operator I

Olgoonik Corporation; Washington (District of Columbia); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Retirement benefits

Job summary

Olgoonik Corporation seeks an Identification Services Operator to support Department of State ID services for DOS employees and contractors in the Washington, DC area. The role involves handling DOS ID card applications, passport/visa photo processing, and customer support for system users and visitors.

Qualified candidates have a high school diploma with at least three years of related experience, or an associate’s degree with similar experience.

Qualifications

• High School Diploma with at least 3 years of related experience.
• 1 year of clerical and data entry experience or 1 year of college coursework (30 credit hours).
• Strong Windows/Office skills and ability to follow instructions.

Responsibilities

• Process applicants for DOS ID cards.
• Process passport/visa photo applications.
• Process ID card applications and update files.
• Prepare status reports and provide customer service support.
• Resolves basic access control problems and ID card issues.
• Conduct FBI fingerprinting.

Skills

Windows apps

Typing

Customer service

Follow instructions

Independent work

Multitasking

Education

High School Diploma

Associate degree or 3 years exp

Job description

Olgoonik is an Equal Opportunity Employer

Overview

The Identification Services Operator provides Department of State ID services for Department employees and contractors and other federal government employees/contractors (applicants). The incumbent also performs required and mandated functions and processes and provides customer support services to system users, employees, and visitors.

Primary Responsibilities

• Processes applicants for DOS ID cards;
• Processes applications for passport/visa photos;
• Processes ID card applications;
• Prepares status reports;
• Provides customer service support;
• Updates files;
• Identifies and resolves DOS ID card problems;
• Identifies and resolves basic access control problems;
• Conducts FBI fingerprinting.

Supervisory Responsibilities

• Supervisory responsibilities are not anticipated.

Education And/or Experience

• Must have a High School Diploma and at least three (3) years of job-related experience or equivalent. An Associate’s degree or three years of increasingly responsible administrative experience may be substituted.
• 1 year of clerical and data entry experience or 1 year of college coursework (30 credit hours).

Knowledge, Skills, And Abilities

• Working knowledge of Microsoft Windows Applications/Programs;
• Good typing skills;
• Good customer services skills;
• Ability to follow oral and written instructions;
• Ability to perform work with supervision;
• Ability to establish and maintain effective working relationships
• Must be highly organized and able to work independently with minimum supervision and direction.
• Ability to handle multiple tasks simultaneously.

Certificates, Licenses, Registrations

• N/A.

Security Clearance

SECRET Level Required

• Must have a current US Government SECRET Personnel Security Clearance or be able to successfully complete a U.S. government administered Investigation.
• Must be a U.S. Citizen.
• Must also be able to maintain a US Government SECRET clearance.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to be able to occasionally stand; walk; sit; use hands and/or fingers to handle, or feel objects, tools or controls; operate office equipment, reach with hands and arms; climb stairs; balance; stoop; kneel; talk or hear; taste or smell. The employee must occasionally lift and or move up to 25 pounds. Specific vision abilities required by the job include close vision, and distance vision.

Work Environment

General office environment. The primary place of performance is the Washington D.C. Metropolitan Area. Travel is required for this position.

Benefits

This position is eligible for Olgoonik's comprehensive employee benefits package, which includes medical, dental, and vision coverage, and retirement benefits, subject to applicable plan eligibility requirements.

Olgoonik is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local laws. As an Alaska Native corporation, Olgoonik provides hiring preference to Olgoonik shareholders, descendants, and their spouses to the extent allowed by law.