IDD Team Lead

OneWell Health Care; Pennsylvania; On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Paid sick leave

Vacation time

Competitive wages

401(k) plan

Biweekly direct deposit

DailyPay

Job summary

OneWell Health Care is seeking an IDD Team Lead to oversee daily operations of IDD services delivered in home and community settings. You will supervise DSPs, ensure ISP-aligned care, and uphold regulatory compliance while promoting a culture of quality and person-centered support.

Frequent collaboration with Regional Managers, Families, and community partners is essential to ensure excellent participant care and program growth in Pennsylvania.

Qualifications

• Minimum two (2) years of experience supporting individuals with Intellectual and Developmental Disabilities (IDD).
• Experience working within Medicaid Home and Community-Based Services (HCBS).
• Knowledge of Pennsylvania ODP regulations and person-centered practices.

Responsibilities

• Lead, supervise, coach, and develop DSPs, Program Specialists, and staff.
• Oversee daily program operations to ensure compliant, high-quality, person-centered services.
• Manage staffing functions including recruitment, onboarding, scheduling, training, and performance management.
• Monitor participant health, safety, satisfaction, documentation, and service outcomes; ensure timely incident reporting.
• Build collaborative relationships with participants, families, Supports Coordinators, and community partners.
• Support program growth, quality improvement, and audits; represent the organization in the community.
• Coordinate admissions, transitions, service delivery, and communication among staff and stakeholders.
• Prepare operational reports, conduct field visits, and participate in meetings.

Skills

Microsoft Office Suite

EHR systems

Scheduling software

Incident reporting systems

Electronic documentation

Data entry and reporting

Virtual meeting platforms

Education

High school diploma or equivalent

Bachelor's degree (preferred)

Tools

Microsoft Office

Scheduling software

EHR systems

Job description

IDD Team Lead | Home Health

Location: Pennsylvania
Employment Type: Full Time
Work Location: Office
Schedule: Standard
FLSA Status: Non-Exempt

This position is classified under the Fair Labor Standards Act (FLSA) and applicable Pennsylvania labor regulations.

About Our Company

OneWell Health Care and its affiliate, OneWell of Pennsylvania LLC, are dedicated to empowering individuals with Intellectual and Developmental Disabilities (IDD) and Autism to lead fulfilling, self-directed lives. We provide compassionate, person-centered care that promotes dignity, independence, and inclusion across community and home settings.

Position Summary

The IDD Team Lead oversees the daily operations of an Intellectual and Developmental Disabilities (IDD) team providing person-centered services to individuals receiving home and community-based supports. This position provides leadership, supervision, coaching, and operational oversight to Direct Support Professionals (DSPs), Program Specialists, and other assigned staff while ensuring services are delivered safely, efficiently, and in compliance with regulatory requirements. The Team Lead promotes quality outcomes, supports employee development, strengthens community partnerships, and contributes to the continued growth of OneWell Health Care's IDD programs.

Position Scope

The IDD Team Lead is responsible for overseeing daily program operations, staff supervision, service quality, participant satisfaction, regulatory compliance, scheduling oversight, documentation accuracy, and community engagement within their assigned region. The position collaborates closely with Regional Managers, Human Resources, Quality Assurance, Clinical Services, Supports Coordinators, families, and community partners to ensure exceptional participant care and operational excellence.

Key Responsibilities

• Lead, supervise, coach, and develop DSPs, Program Specialists, and assigned staff while fostering a culture of accountability, teamwork, and professional growth.
• Oversee daily program operations to ensure high-quality, person-centered services that comply with Individual Support Plans (ISPs), company policies, state regulations, Medicaid requirements, and quality standards.
• Manage staffing functions, including recruitment, onboarding, scheduling, training, performance management, and retention to ensure adequate service coverage.
• Monitor participant health, safety, satisfaction, documentation, and service outcomes, ensuring timely incident reporting and regulatory compliance.
• Build and maintain collaborative relationships with participants, families, Supports Coordinators, referral sources, community partners, and interdisciplinary teams.
• Support program growth, quality improvement, operational planning, accreditation, audits, and special projects while representing the organization in the community.
• Coordinate participant admissions, transitions, service delivery, and communication among staff, leadership, families, and external stakeholders.
• Prepare operational reports, conduct field visits, attend meetings, and perform other duties as assigned to support organizational success.

Regulatory Frameworks

• Must maintain knowledge of and ensure compliance with applicable regulations, including:
• HIPAA
• Pennsylvania ODP regulations
• Medicaid Home and Community-Based Services (HCBS) requirements
• Incident Management requirements
• Adult Protective Services requirements
• Individual Support Plan (ISP) standards
• OSHA requirements
• State labor laws
• Company policies and procedures

Confidentiality

Maintains strict confidentiality regarding:

• Protected Health Information (PHI)
• Employee records
• Participant records
• Financial information
• Incident investigations
• Quality assurance findings
• Personnel matters
• Business operations

Must comply with HIPAA and OneWell confidentiality policies.

Documentation Requirements

Responsible for ensuring accurate, timely, and complete documentation, including:

• Participant service documentation
• Progress notes
• Incident reports
• Performance evaluations
• Staff coaching documentation
• Training records
• Scheduling documentation
• Audit documentation
• Quality improvement reports
• Corrective action documentation
• Meeting minutes
• Regulatory reporting

Certifications

Required

• Criminal Background Check
• Child Abuse Clearance
• Motor Vehicle Record Check
• Authorization to work in the United States

Preferred

• CPR/First Aid Certification
• Medication Administration Certification (if applicable)

Education

Required

• High school diploma or equivalent.

Preferred

• Bachelor's degree in Social Work, Psychology, Human Services, Healthcare Administration, or a related field.

Experience

Required

• Minimum two (2) years of experience supporting individuals with Intellectual and Developmental Disabilities.
• Experience working within Medicaid Home and Community-Based Services programs.
• Knowledge of Pennsylvania ODP regulations and person-centered practices.

Preferred

• Previous supervisory or leadership experience.
• Experience managing Direct Support Professionals.
• Experience with participant scheduling, staffing coordination, and quality assurance activities.

Technical Skills

Proficient in:

• Microsoft Office Suite
• Electronic Health Record (EHR) systems
• Scheduling software
• Incident reporting systems
• Electronic documentation platforms
• Data entry and reporting
• Virtual meeting platforms

Languages

Required: Fluent in English, including verbal and written communication. Preferred: Bilingual abilities are considered an asset.

Driver License

Required: Valid driver's license, acceptable driving record, reliable transportation, and ability to meet company vehicle insurance requirements.

Travel Requirement

Frequent travel throughout assigned service areas to participant homes, community locations, meetings, trainings, and other OneWell offices. Estimated travel up to 40–60%, depending on operational needs.

Benefits

Compensation and Financial Benefits

• Paid sick leave
• Vacation time
• Very competitive wages
• Paid public holidays (if applicable)
• Referral bonuses
• Biweekly direct deposit
• DailyPay (get paid before payday)
• Retirement plan benefits 401(k)

Health & Wellness Benefits (available for full time employees)

• Medical (PPO, Flex, and HSA plans)
• Dental
• Vision
• Critical Illness Insurance
• Accident Insurance
• Hospital Insurance
• Short-Term Disability
• Long-Term Disability & Life Insurance
• Employee Assistance Program (EAP)
• Pet Insurance

Work-Life Balance & Other Benefits

• Flexible scheduling (whenever possible)
• Supportive supervisor and work environment

Legal Disclaimer

This job description reflects the general nature and scope of the role and is not exhaustive. OneWell Health Care reserves the right to revise responsibilities, qualifications, or expectations at its discretion, consistent with applicable law. Employment is at-will and may be terminated by either party at any time, with or without cause or notice.