IDD Quality Assurance Specialist

RHA Health Services, LLC; United States; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Payactiv

Employee perks and discount program

PTO

Job summary

RHA Health Services, LLC is seeking an IDD Quality Assurance Specialist to perform periodic audits, support staff training curricula, and oversee QA activities across units. The role emphasizes independent judgment and collaboration with the Quality Assurance Director.

The candidate should have a human service background, 5+ years of relevant experience, and willingness to travel. The job includes participation in QAPI meetings and development of quality improvement plans.

Qualifications

• Bachelor’s degree in a human service field.
• Five or more years of experience with the population served.
• Experience completing record audits, data analysis and writing reports preferred.
• Ability to multi-task.
• Ability to travel.

Responsibilities

• Conducts periodic audits of service delivery settings, records, personnel, requirements, and review of services for compliance with regulations and policies.
• Conducts audits potentially including interviews with persons supported and staff.
• Observes ISP implementation and checks home/vehicle safety and upkeep.
• Completes audit reports to support quality improvement.
• Performs follow-up audits to ensure corrective actions are taken.
• Participates in QAPI meetings and assists with data analysis for trend identification and QIP development.

Skills

Multi-tasking

Travel

Record audits

Data analysis

Report writing

Education

Bachelor’s degree in a Human Service Field

Job description

We are hiring for: IDD Quality Assurance Specialist Type: Regular

If you are a positive and personable individual looking for a satisfying and fun opportunity to make a real difference in the lives of people with intellectual, developmental disabilities, and people facing mental health, and substance use challenges, join our team at RHA Health Services!

The duties of this position are primarily focused on providing periodic audits of all service delivery settings, supporting the development and delivery of staff training curricula and service delivery systems, and providing oversight to the unit’s Quality Assurance and Performance Improvement Committee.

This position provides the above support to several units across the region and relies on independent judgment and direction.

REPORTS TO: Quality Assurance Director

SUPERVISORY RESPONSIBILITIES: This position has no supervisory responsibilities.

DUTIES AND RESPONSIBILITIES

• Conducts periodic audits of all service delivery settings, service records, personnel, requirements, and review of services for each person supported to ensure compliance with state and federal regulations and company policies.
• Conducts an audit that may include an interview with the person supported, direct support staff, professional staff, and management staff.
• Observes implementation of Individual Services Plans (ISP) and assesses the condition of the home or administrative unit and company vehicle for cleanliness, repair, and safety.
• Completes an audit report of findings in a specified format to facilitate quality improvement.
• Conducts follow-up audits to ensure needed corrective action has been taken for any identified issue.
• Participates in the unit’s monthly Quality Assurance and Performance Improvement (QAPI) meeting, providing guidance in data analysis for determining trends and assisting in the development of a Quality Improvement Plan (QIP) to ensure that corrective action is specified and tracked to resolution of the issue/trend.
• Provides ongoing training to the Clinical and Management teams in quality improvement, assisting with satisfaction surveys to determine strengths in service provision as well as areas that are opportunities for improvement.
• Participates in state and regional meetings as needed to stay abreast of changing regulations.
• Attends company meetings as scheduled.
• Assists in the development of materials and information for dissemination at meetings.
• Coordinates Statewide meetings at the direction of the Director of Quality Assurance and/or CCO.
• Assists with projects, additional audits, updating forms, staff training, policy development and any other task that may be requested by the Director of QA.
• Assists in investigations of abuse, neglect and exploitation as assigned.
• Completes special projects as directed by the Chief Compliance Officer.
• Performs all other duties as assigned.

MINIMUM QUALIFICATIONS

• Bachelor’s Degree in a Human Service Field
• Five or more years of experience with the population served.
• Experience completing record audits, data analyst and writing reports preferred.
• Ability to multi-task
• Ability to travel

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Regularly required to lift 10 lbs.
• Must be able to lift a minimum of 15 lbs.
• Must be able to pull a minimum of 10 lbs.
• Must be able to squat, kneel, crawl, crouch, climb, and stoop.
• Must be able to regularly use hands to finger, handle, or feel objects, tools, or controls.
• Required to regularly stand and walk.
• Must be able to demonstrate proficiency in CPR from the floor level requiring to work on hands, knees, bending, standing and lifting.
• Vision requirements include close vision, distance vision, and peripheral vision.
• Must be able to talk and hear.

PRE-EMPLOYMENT SCREENING

• Complete criminal background
• Name checked in the registries. (OIG exclusions database, Child Abuse Registry, and Offenders Against Individuals with Developmental Disabilities)
• Drug testing
• Education verification and other credentialing based on position requirements.
• Proof of employment history or references (if required)
• Positions that require driving Proof of driver's license, driver's insurance, and vehicle, IF required for providing transportation for individuals.

BENEFITS

• Payactiv: early access to the money you’ve earned from hours you’ve already worked, before payday!
• Employee perks and discount program: to help you save money!
• Paid Time Off (full-time employees only)
• Health/Insurance (full-time employees only)
• 401(k) retirement savings program
• Wellbeing Programs: Physical, Emotional and Financial Chronic Disease management programs for hypertension and diabetes (for qualifying employees)
• Training: Free CPR, first aid, and job-specific training opportunities *contract/contingent workers and interns do not qualify for any of the above benefits

RHA is an Equal Employment Opportunity Employer, prohibits discrimination based on the following protected categories: race, creed, color, national origin, nationality, ancestry, age, sex/gender, marital status, civil status, domestic partnership status, familial status, religion, affectional or sexual orientation, gender identity or expression, atypical hereditary cellular or blood trait, genetic information, liability for service in the Armed Forces of the United States, or disability.

RHA is an equal opportunity employer. In addition, we provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances. If you are an individual with a disability and need a reasonable accommodation to participate in the application process, please contact our solutions center.

ABOUT RHA

At RHA Health Services, we help individuals with intellectual and developmental disabilities, mental health and/or substance use needs live their best lives. Our mission is to provide a safe and healthy environment while creating opportunities for personal outcomes. For over 30 years, the people we serve and support have remained at the very center of everything we do. RHA currently provides services in North Carolina, Georgia, Pennsylvania, Tennessee, and New Jersey.

Throughout Georgia, New Jersey, North Carolina, Pennsylvania, and Tennessee, we provide high-quality care to individuals with intellectual/developmental disabilities. In North Carolina and Pennsylvania, we also provide behavioral health services to support people with mental health and substance use needs and provide services for those who are Deaf and Hard of Hearing. Since 1989, we have partnered with and celebrated people achieving their personal goals, building meaningful connections, experiencing positive outcomes in health and wellness, and more.

If you share our passion, there is a place for you at RHA Health Services. From inpatient care to community-based services, from in-home support to facilities of all sizes, RHA offers a range of settings where you can apply your unique skillset. Many of our employees also experience opportunities for career growth and continued education. RHA is accredited by the Commission on Accreditation of Rehabilitation Facilities and the Council on Quality and Leadership, and we are committed to providing the highest quality of care.

At RHA, we believe we all deserve the chance to live our best possible lives. We want you to join our team of compassionate professionals. To learn more, visit rhahealth.org or email us at [e-mail].