ID Technician, ATL- ID

Amazon; Douglasville (GA); On-site; USD 45,000 - 75,000; Full time

Job summary

Join a forward-thinking company as a Network Deploy Technician, where you will play a vital role in maintaining and scaling AWS's vast network infrastructure. This dynamic position offers the opportunity to work alongside talented professionals in a collaborative environment, tackling challenges that impact the cloud's stability and sustainability. You'll be involved in managing projects, troubleshooting complex networking issues, and ensuring the highest standards of service. Be part of an inclusive culture that values bold ideas and empowers you to make a significant impact in the cloud computing industry. If you're ready to help shape the future of technology, this is the perfect opportunity for you.

Qualifications

• 1+ year of experience in technical or vocational roles related to network deployment.
• Knowledge of network cabling, optic types, and test equipment.

Responsibilities

• Managing work through ticketing systems to complete customer requests.
• Troubleshooting networking and interconnectivity issues.

Skills

Network Troubleshooting

Technical Project Management

Infrastructure Cabling

Computer Hardware Repair

Education

High School Diploma or Equivalent

Tools

VFLs

OTDR

Power Meters

Job description

Job ID: 2904162 | Amazon Data Services, Inc.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

At Amazon, we're working to be Earth's most Customer-centric Company and Earth's Best Employer. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build and expand the Cloud, this is your chance to make history.

AWS is looking for a Network Deploy Technician to join our growing team within infrastructure operations. You will work with minimum supervision in a dynamic environment to drive the stability and sustainability of our next-generation networks and assist in the development of innovative ways to automate and scale our network.

The position's responsibilities include scaling support of several data center locations and day-to-day assistance with capacity management. You will work closely with internal customers and external vendors to facilitate smooth project execution as directed by Network Leadership and Technical Project Managers.

You will leverage your experience supporting large scale, enterprise class networks as well as network implementation and troubleshooting. As a Network Deploy Technician, you will work in a fast-paced, collaborative environment with regular peer and customer interaction. In addition to providing management and support of AWS’ vast network infrastructure, Network Deploy Technicians establish and follow best practices and refine operational procedures.

All physical requirements are expected with reasonable accommodations:

1. Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41+ pounds
2. Ability to work in an environment that operates 24/7 with an ability to participate in primary responder rotation and provide after-hours support as needed
3. Working in cramped and/or elevated and/or noisy environments
4. Bending, lifting, stretching, reaching, standing and walking for up to 8+ hours a day
5. Ascending and descending ladders, stairs, and gangways safely and without limitation

NOTE: Amazon is not able to provide sponsorship now or in the future for these positions. Eligible candidates must have work authorization without employer intervention to be considered.

NOTE: If applying for positions in Oregon (OR) and Ohio (OH), these sites are within AWS GovCloud region. Effective May 15, 2017, logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. Citizens (GovCloud may NOT be accessed from outside of the United States).

Key job responsibilities

1. Managing work and priorities through ticketing system and workflows to complete customer requests and projects
2. Collaborating with various stakeholders to remove project obstacles
3. Troubleshooting networking, routing and interconnectivity issues, including patch panels and patch cords
4. Specifying Power and Cooling requirements and ensuring Hardware Racking/Stacking completed for new equipment
5. Participating in the migration, basic configuration and rollout of new or upgraded hardware

Traveling within and outside of regional work area is required. You will be responsible for having a reliable personal vehicle and valid driver's license to travel within the regional work area, as company transportation will not be provided.

About the team

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

BASIC QUALIFICATIONS

1. High school or equivalent diploma
2. 1+ year or experience in any of the following or similar technical or vocational roles: Computer Hardware Repair, Infrastructure Cabling, Network Deployment, Data Center Operations, Technical Project Management

PREFERRED QUALIFICATIONS

1. Data center experience Industry standard certifications (CompTIA, CCENT, Network+)
2. Knowledge of network cabling, optic types, and test equipment
3. Experience with common tools related to network troubleshooting, including VFLs, OTDR and power meters
4. Understanding of infrastructure technologies, including Routers, Switches, Load Balancers and Firewalls
5. Knowledge of major Command Line Protocols (Cisco IOS, JunOS, GNU/Linux) and common Networking Protocols (BGP, OSPF)

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.