ICT Program Director

Ericsson; Plano (TX); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid vacation

Stock Purchase Plan

Job summary

Ericsson US is seeking an ICT Program Director to lead the customer Next Generation Probing and Expert Analytics programs, driving strategic objectives and operational excellence across planning, implementation, and delivery. The role emphasizes GIAP 8 certification (preferred), a strong engineering/tech background, and extensive leadership experience in cloud-native environments with Kubernetes, CI/CD, AI-driven automation, and cross-functional collaboration.

Qualifications

• Bachelor’s degree in engineering, Computer Science, Business, or related field; Master’s degree preferred.
• 10+ years of experience in telecom, technology, or services.
• GIAP 8 certification preferred and demonstrated mastery of program management and leadership.

Responsibilities

• Oversee all aspects of customer’s Next Generation Probing and Expert Analytics projects across planning, implementation, and delivery.
• Accountable for achieving financial targets and governance across programs.
• Align program objectives with customer strategy and milestones.
• Act as primary Ericsson-customer liaison delivering high-quality solutions.
• Manage resources to ensure timely delivery while controlling costs.
• Fit within Ericsson’s CORE3 structure as a CFR and collaborate with cross-functional teams.
• Identify risks and implement mitigation strategies to keep programs on track.

Skills

GIAP 8 certification

Program management

Cloud-native

Kubernetes

CI/CD

AI-driven automation

Leadership

Stakeholder management

Education

Bachelor's degree in engineering / CS / related field

Master's degree preferred

Tools

Kubernetes

CI/CD

Cloud-native architecture

Microservices

Lifecycle Management (LCM)

Job description

Join our Team

About this opportunity:

We are seeking an experienced ICT Program Director to lead the customer Next Generation Probing and Expert Analytics. The ideal candidate should ideally hold GIAP 8 certification and possess extensive expertise in successfully managing large-scale transformative programs. This role is critical in driving strategic objectives, ensuring operational excellence, and achieving impactful results for Ericsson and our customer

What you will do:

• Oversee all aspects of customer's Next Generation Probing and Expert Analytics projects, ensuring seamless execution across planning, implementation, and delivery phases.
• Accountable for achieving financial targets set for the programs & managing financial hygiene and governance across the programs.
• Align program objectives with Customer's strategic goals, driving and ensuring milestones are achieved effectively.
• Act as the primary liaison between Ericsson and customer, addressing customer demands and delivering high-quality solutions.
• Manage project resources efficiently, ensuring timely delivery while maintaining cost-effective operations.
• Fit in within Ericsson’s CORE3 structure as a CFR and Work closely with cross-functional teams and stakeholders, including technical and business units, to deliver desired outcomes.
• Risk Management: Identify potential risks and implement mitigation strategies to keep the program on track.

The skills you bring:

• Bachelor’s degree in engineering, Computer Science, Business, or related field; Master’s degree preferred.
• 10+ years of experience in telecom, technology, or services.
• Demonstrated mastery of advanced skills in program management and leadership as validated by GIAP standards.
• Successfully led programs in this space, showcasing a track record of driving innovation, operational efficiency, and business growth.
• Understanding of cloud-native technology and infrastructure, including solutions like Kubernetes orchestration, CI/CD processes, software lifecycle management (LCM), and microservices architecture.
• Strong understanding and experience with leveraging AI-driven and automation-based methodologies to enhance efficiency, improve execution timelines, streamline operations, and enable digital transformation in complex network environments. Proven ability to integrate AI and automation into large-scale Cloud Native initiatives.
• Ability to build winning strategies that align with customer needs, optimize network function integration, and deliver transformative outcomes.
• Leadership & Mentoring: Experienced in coaching and mentoring towards excellence, contributing to content generation, community leadership, and driving ROI in organizational goals.
• Knowledge of telecom security, trustworthy AI, and regulatory frameworks as applied to CSS products.
• Strong customer handling and stakeholder relationship skills with experience in delivering cross-functional collaborations.
• Demonstrated growth mindset with a passion for driving cutting-edge Cloud Native products.
• Prior hands-on experience with account Programs/Projects is a plus.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more.

If you need assistance or to request an accommodation due to a disability, please contact Ericsson at [e-mail].

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.

Important Information

Ericsson Inc. does not sponsor U.S work authorizations for this job position including U.S. immigration filings for initial and/or change of employer paperwork for H-1’s, H-1B1’s, E-3’s, O-1’s, and TN’s. Ericsson also does not hire F-1’s working on CPT or EAD for this position.

Primary country and city: United States (US) || Plano (Country/ City)

Job details: ICT Program Director/Manager

Compensation and Benefits at Ericsson

At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.

Your Pay

The salary range for this position is dependent on various factors including, but not limited to, location, and the candidate’s combination of job-related knowledge, qualifications, skills, education, training, and experience.

Short-Term Variable Compensation Plan (STV): Your pay also includes the opportunity for an annual bonus. Actual bonus payouts are based on performance of the business against the unit’s objectives, individual performance, and the individual bonus target. Certain eligibility and pro-ration rules apply.

Your Health

Ericsson offers excellent health benefits including the choice of three medical plan options and a dental plan option that allow an employee to select the level of coverage that suits their needs. Employees will receive company credits in an amount equal to the cost that Ericsson pays toward the cost of their medical and dental premiums for themselves and eligible covered dependents.

Your Financial Security

We invest in both your short and long-term financial wellbeing. The Ericsson US 401(k) Plan offers an automatic 3% company contribution and Ericsson match $1 for every $1 you put into the 401(k) Plan on the first 3% of your eligible pay, plus 50 cents on every $1 on the next 2% of eligible pay. When you contribute at least 5% of eligible pay, you are receiving Ericsson’s full matching contributions of 4%. Matching and company automatic contributions stop when your total eligible pay for the year reaches the IRS limits. Employees will also receive company credits in an amount equal to the cost of basic life insurance and basic accidental death and dismemberment coverage, as well as short-term and long-term disability coverage. Employees also have the option to participate in Ericsson’s Stock Purchase Plan.

Your Time

Your work-life balance is important to us. New employees are provided a minimum of 15 days of accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually. Please note paid time off is pro-rated based on the employee’s start date. Furthermore, Ericsson provides up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.

Additional Benefits

Ericsson offers many other company-paid benefits such as financial wellness programs, educational assistance, matching gifts, and recognition programs.