ICS Relationship Manager III

Wilmington Trust; Wilmington (DE); On-site; USD 82,000 - 137,000; Full time

Job summary

M&T Bank, working from Wilmington, Delaware, is seeking a relationship management professional to provide oversight of institutional client accounts, ensuring accurate administration and high-quality client service within a cross-functional team. The role emphasizes risk controls, client billing, and collaborative growth opportunities.

Responsibilities include coordinating annual account reviews, guiding less experienced staff, and maintaining communications on regulatory matters.

Qualifications

• Bachelor's degree and a minimum of 3 years' relevant experience, or a combined minimum of 7 years of higher education and/or work experience including 3 years' relevant experience.
• Strong level of proficiency in personal computers and pertinent word processing and spreadsheet software
• Detail-oriented
• Excellent customer service skills
• Excellent verbal and written communication skills
• Strong organizational skills
• Strong leadership skills
• Strong problem-solving and decision-making skills
• Retirement or Trust administration experience preferred

Responsibilities

• Approve activity for processing in a timely and accurate manner based on client directives.
• Respond to and annotate compliance reports for assigned accounts or team; ensure proper action is taken to resolve outstanding matters.
• Oversee submission and approval of the team’s annual account reviews to ensure timely completion.
• Serve as primary/secondary contact for assigned accounts and retirement plan participants; resolve complex matters and inquiries.
• Maintain client communications on regulatory, legal, accounting and trust matters.
• Oversee and complete team and individual client billing and resolve aged receivables for client accounts.
• Remain current on industry trends, the competitive environment and regulatory items.
• Partner with Client Development to look for cross-selling and growth opportunities with assigned clients.
• Identify automation and streamlining opportunities to increase efficiency in activities.
• Direct, mentor and/or monitor less experienced personnel on the client processing function.
• Participate in departmental projects and corporate initiatives as requested.
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain internal control standards and respond to audit points as applicable.
• Complete other related duties as assigned.

Skills

Customer service

Leadership

Communication

Problem solving

Detail oriented

Education

Bachelor's degree in Finance or Business

Tools

MS Office

Excel

Job description

Overview

Provides relationship management oversight of assigned institutional client accounts with an established or new book of business. Working in a team environment, provides account specific administration and client services to support the business, concentrating on quality and accuracy of daily work and superior relationship management, while minimizing risk. Works with management team and Client Development to grow the business. Provides guidance, mentoring and training to less experienced personnel.

Primary Responsibilities

• Approve activity for processing in a timely and accurate manner and based on client directives.
• Respond to and/or annotate compliance reports for assigned accounts or team; ensure proper action is taken to resolve outstanding matters.
• Oversee submission and approval of the team’s annual account reviews to ensure timely completion.
• Serve as primary/secondary contact for assigned/coverage team accounts as well as retirement plan participants and pensioners. Resolve complex matters and inquiries, adhering to established Division, client and alliance service standards. Provide guidance to less experienced personnel in resolving basic and complex matters as needed.
• Maintain client communications on regulatory, legal, accounting and trust matters.
• Oversee and complete team and individual client billing and resolve aged receivables for client accounts.
• Remain current on industry trends, the competitive environment and regulatory items.
• Partner with Client Development to look for cross-selling and growth opportunities with assigned clients.
• Identify automation and streamlining opportunities to increase efficiency in activities.
• Direct, mentor and/or monitor less experienced personnel on the client processing function.
• Participate in departmental projects and corporate initiatives as requested.
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Education And Experience Required

• Bachelor's degree and a minimum of 3 years' relevant experience, or in lieu of a degree, a combined minimum of 7 years' higher education and/or work experience, including a minimum of 3 years' relevant experience
• Strong level of proficiency in use of personal computers and pertinent word processing and spreadsheet software
• Detail-oriented
• Excellent customer service skills
• Excellent verbal and written communication skills
• Strong organizational skills
• Strong leadership skills
• Strong problem-solving skills
• Strong decision-making skills

Education And Experience Preferred

• Bachelor’s Degree in Finance or Business

Minimum Of 5 Years’ Relevant Experience

• Retirement or Trust administration experience

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $82,100.00 - $136,900.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location:

Wilmington, Delaware, United States of America