ICQA Operations Leader: Inventory & Quality Integrity

Amazon; Riverside (CA); On-site; USD 91,000 - 137,000; Full time

Job summary

Amazon is seeking an ICQA Operations Manager at our Riverside, CA fulfillment center to own inventory control and quality assurance. You will lead the ICQA team, drive safety and SOX compliance, and partner with site leadership to achieve quality goals.

You will manage staffing, attendance, and data-driven improvements while mentoring managers and ensuring customer-obsessed performance in a fast-paced environment.

Qualifications

• 3+ years of employee and performance management experience.
• Bachelor's degree or 2+ years Amazon (blue badge/FTE) experience.
• Flexible schedule including weekends, nights, and/or holidays.
• Excellent verbal and written communications skills (English).

Responsibilities

• Lead and manage the ICQA department including Area Managers, Process Assistants, and ICQA teams.
• Own the implementation of safety actions and SOX-controllable processes.
• Manage staffing, attendance, and labor planning for ICQA.
• Develop and own quality strategies to meet site metrics like IRDR, GUV, NUV, etc.
• Drive process improvements and mentor team members through rapid growth.

Skills

Employee management

English communication

Education

Bachelor's degree or equivalent

Tools

MS Office

Excel

Job description

Amazon is seeking an ICQA Operations Manager at our Riverside, CA fulfillment center to own inventory control and quality assurance. You will lead the ICQA team, drive safety and SOX compliance, and partner with site leadership to achieve quality goals.

You will manage staffing, attendance, and data-driven improvements while mentoring managers and ensuring customer-obsessed performance in a fast-paced environment.