ICQA Lead, Bailey Road - Full Time

Macy's; Kentucky; On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Merchandise discounts

Performance‑based incentives

Annual merit review

Employee Assistance Program with ment​

Job summary

Macy’s is seeking an ICQA Lead to oversee Advanced Receiving Office operations, manage staffing, and drive accuracy, service levels, and productivity for merchandise receipts. You will conduct daily meetings, provide direction to ARO colleagues, champion process improvements, train staff, onboard new hires, and ensure safety and cross‑functional collaboration.

Join Macy’s and enjoy benefits, competitive pay, and a supportive environment that values teamwork, professional growth, and delivering a

Qualifications

• Bachelor’s degree or equivalent work experience in a related field.
• Must be able to communicate effectively with customers, co-workers, and supervisors.
• Read and understand employment policies and safety rules/procedures in English.

Responsibilities

• Conduct daily meetings to discuss the business, priorities, and transition to/from next shift.
• Provide process and functional direction to colleagues in the ARO Office, contributing to receipt of merchandise within service, accuracy, and productivity standards.
• Enlist colleagues to offer suggestions for process and culture improvement and champion their cause.
• Ensure KPIs related to merchandise movement, service levels, accuracy and productivity standards are achieved.
• Train and cross-train colleagues and certify in all ARO functions; address training deficiencies with the manager.
• Participate in new hire onboarding, including facility tours and orientation.
• Maintain a clean and organized workplace and ensure personal safety of all colleagues.
• Communicate openly; keep others informed; present ideas and feedback clearly.
• Guide daily operations to coordinate between different areas; provide hands-on direction for fulfillment center operations.

Skills

Communication

Training and Development

Organization and Time Management

Problem-Solving

Technology Proficiency

Self-Motivation

Education

Bachelor’s degree or equivalent

Job description

Description

Be part of an amazing story

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The ICQA Lead is responsible for performing operational ARO (Advanced Receiving Office) job duties and achieving daily department goals set by the ICQA Manager. They will adjust staffing as needed and provide feedback to colleagues on operational processes to ensure quality compliance. Perform other duties as assigned.

Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here.

What You Will Do

• Conduct daily meetings to discuss the business, priorities, and transition to / from next shift.
• Provides process and functional direction to colleagues in the ARO Office, contributing to the overall success of receipt of merchandise within established levels of service, accuracy, and productivity standards.
• Enlist colleagues to offer suggestions for process/culture improvement and champion their cause.
• Ensures KPIs related to merchandise movement, service levels, accuracy and productivity standards are achieved. Ensures colleagues are working toward continuous improvement goals and objectives.
• Works closely with the Core Trainer and ICQA Manager to ensure colleagues are trained/cross-trained and certified in all ARO functions. Recognizes training deficiencies and works with manager to address issues.
• In partnership with Core Trainer, participate in new hire on-boarding process, including facility tours and orientation.
• Maintains a clean and organized workplace and work to ensure the personal safety of all colleagues.
• Practices open and continuous communication; values keeping others well informed; presents written and verbal ideas and feedback in easily understood ways.
• Provides guidance to daily operations activities to ensure a high degree of coordination and cooperation between different areas.
• Provides hands‑on direction to colleagues for the operation of the fulfillment center.
• Recognizes and celebrates individual and team performance with positive reinforcement.
• Responsible for maintaining the hourly process board to drive performance within the process path. Adjust staffing to close performance gaps exposed through process board updates.
• Responsible for communicating the conversations with the Operations Manager.
• Regular and dependable attendance and punctuality.

Skills You Will Need

Communication: Strong verbal and written communication skills to ensure clear instructions, facilitate teamwork, and maintain open dialogue with colleagues.

Training and Development: Capacity to conduct operational training sessions, cross‑train colleagues, and support the ongoing development of the overall team.

Organization and Time Management: Skill in coordinating daily operations, maintaining cleanliness and organization, and prioritizing tasks to meet productivity standards.

Problem‑Solving: Ability to identify issues, analyze situations, and implement effective solutions to improve operational efficiency.

Technology Proficiency: Proficiency in using computers and handheld technology to access instructional documents, track productivity, and communicate with team members.

Self‑Motivation: Resourceful self‑starter who can work independently and take initiative to address challenges as they arise.

Who You Are

• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
• Candidates with a Bachelor’s degree or equivalent work experience in a related field are encouraged to apply.
• Must be able to:
  • Understand and communicate effectively with customers, co‑workers, and supervisors
  • Read and understand employment policies and safety rules/procedures in English
• Ability to work a flexible schedule, including days, evenings, weekends, holidays.

Essential Physical Requirements You Will Perform

• This position requires heavy lifting, constant moving, standing, and reaching with arms and hands.
• Requires prolonged periods of standing/walking around the facility or department, lifting at least 50 lbs. stooping, kneeling, crouching, and climbing ladders.
• May involve reaching above eye level.
• Requires close vision, color vision, depth perception, and focus adjustment.

Supply Chain Only and Colleagues Working in a Supply Chain Facility except in locations governed by a Collective Bargaining Agreement

Random drug testing for all colleagues will be conducted on a monthly or semi-monthly basis, depending upon factors including but not limited to the size of the facility and the number of colleagues on roll. Colleagues will be randomly selected for testing by a third party. Testing must be completed on the same workday the colleague is informed of selection for testing, absent extenuating circumstances. In all circumstances, testing must be completed within 24 hours of notification.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts
• Performance‑based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

Access the full menu of benefits offerings here.

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in‑style and on‑trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.

This job description is not all inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy’s, Inc. reserves the right to amend this job description at any time. Macy’s, Inc. - including Macy’s, Bloomingdale’s, and Bluemercury - is an equal opportunity employer, committed to a diverse and inclusive work environment.

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