Ice Cream Team Leader

Stew Leonard; Town of Hempstead (NY); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) plan

Life insurance

Personal time off

Job summary

Stew Leonard's Ice Cream/Coffee Team Leader in Town of Hempstead, NY is a full-time, hourly role overseeing daily operations of the frozen dessert counters and the specialty coffee department, delivering high-quality customer service while enforcing food safety and inventory controls.

You will recruit, train, and coach team members, monitor sales trends, support promotional displays, and ensure smooth teamwork in a fast-paced environment, with a focus on efficiency, accuracy, and exceptional

Qualifications

• Must be at least 18 years old.

Responsibilities

• Lead daily operations for frozen dessert counters and the specialty coffee department.
• Ensure food safety compliance and proper temperature controls.
• Coach and develop team members on service, product knowledge, and equipment operation.
• Monitor sales trends, manage inventory, and support promotional displays.

Skills

Leadership

Customer service

Team supervision

Inventory management

Job description

Ice Cream/Coffee Team Leader

Full Time Hourly – Estimated pay range $19-20.50 depending on qualifications and experience

Must be at least 18 years and older

Position Summary

The Coffee & Ice Cream Team Leader is responsible for leading daily operations to both the frozen dessert aisle/counters and the specialty coffee department. This role ensures high-quality customer service, adherence to food safety standards, optimized inventory management, and effective team leadership.

Key Responsibilities

• Operations & Sales Management
  • Oversee daily restocking, merchandising, and temperature control monitoring for frozen dessert freezers and specialty coffee displays.
  • Follow seasonal promotional displays (e.g., summer ice cream features, holiday coffee blends) to maximize revenue and product turnover.
  • Monitor sales trends, track shrink (spoilage/waste), and manage vendor ordering to ensure optimal inventory levels.
• Quality Control & Food Safety
  • Maintain compliance with local health department regulations, FDA guidelines, and company food safety standards.
  • Ensure all cold chain protocols are rigorously followed to maintain product freshness and prevent spoilage.
  • Oversee the clean-as-you-go policy across storage units, prep areas, espresso machines, and retail displays.
• Team Leadership & Development
  • Recruit, train, schedule, and mentor department associates in customer service, product knowledge, and equipment operation.
  • Conduct regular team meetings to communicate sales goals, safety procedures, and new product launches.
  • Foster a positive, fast-paced team environment focused on efficiency and exceptional service.
• Customer Service & Product Expertise
• Resolve customer inquiries

Working Conditions

• The position requires occasional exposure to cold temperatures when getting product from freezers
• The position requires frequent walking, standing, lifting, climbing, pulling, pushing, squatting and reaching with a maximum of 75lbs.

Satisfy

• Greet customers with a friendly smile and positive attitude, ensuring that each customer feels welcome and appreciated.

Teamwork

• Collaborate with team members to ensure the smooth operation of the store, offering assistance and support where needed.

Excellence

• Improve and maintain the efficiency of the store in order to reach success.

Wow

• Be a positive ambassador for the store, representing our S.T.E.W. values in all interactions with customers and team members. You are the biggest WOW!

Why you'll love working here!

Family Oriented

We respect the personal balance between work and family with career opportunity and growth- over 80% of our managers have been promoted from within.

Benefits

• High value, high quality Medical, Dental, and Vision coverage, 401 K plan for FT & PT team members, family & personal time, life insurance, and more!

Environment

Have you seen the Avocado Girls? Chiquita Banana? Or the singing Parrot?

Pay Day

We're thrilled to offer our team members Dayforce Wallet – a new way to get paid. Say bye-bye to pay day and hello to pay your way.

Get your pay as soon as you earn it, at no cost to you– It's your money, why should you have to wait? Request your pay as you earn it.

We take pride in the power of diversity, inclusion, and being socially responsible to the communities which we live and do business