ICAM Sustainment Analyst
Capgemini
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Job summary
ITC Digital Solutions is seeking an experienced ICAM Sustainment Analyst to support operation, maintenance, and improvement of enterprise ICAM systems across on-prem, cloud, and hybrid environments. You will help ensure reliable identity services and secure access for users.
You will manage daily operations, troubleshoot identity issues, support AD, Entra ID, SSO, PKI, and cloud identities, and contribute to runbooks, DR plans, and security compliance initiatives.
Qualifications
- Bachelor’s degree in Cybersecurity, IT, CS, Systems Engineering, or related field.
- 3–5 years of experience in enterprise ICAM or identity management environments.
- Active DoD 8570/8140 IAT Level II equivalent and CompTIA Security+ CE or equal."],
- job_responsibilities_description [
Responsibilities
- Manage daily ICAM operations, maintenance, patching, upgrades, and system health.
- Troubleshoot identity, authentication, synchronization, and certificate issues.
- Support AD, Entra ID, LDAP, SSO, federation, PAM, and IGA solutions.
Skills
Education
Tools
Job description
ITC Digital Solutions is seeking an experienced ICAM Sustainment Analyst to support the ongoing operation, maintenance, and improvement of enterprise Identity, Credential, and Access Management (ICAM) systems. This role is responsible for ensuring the reliability, security, and efficiency of identity services across diverse technology environments, including on-premises, cloud, and hybrid platforms. The analyst will play a key role in maintaining secure access, supporting users, and enhancing overall identity management operations.
- Manage daily operations, maintenance, patching, upgrades, and system health for ICAM platforms.
- Troubleshoot and resolve complex identity, authentication, synchronization, and certificate-related issues.
- Support key identity technologies, including Active Directory, Entra ID, LDAP, SSO, federation, PAM, and IGA solutions.
- Maintain PKI services, certificate management processes, and PIV/CAC integrations.
- Monitor system performance, availability, and capacity; implement proactive alerting and reporting.
- Develop and maintain runbooks, disaster recovery plans, and operational procedures.
- Partner with cybersecurity teams to remediate vulnerabilities and maintain compliance.
- Recommend and implement service improvements to enhance reliability and efficiency.
- U.S. Citizenship is required.
- Active U.S. Government Secret or higher-level government security clearance.
- Bachelor’s degree in Cybersecurity, Information Technology, Computer Science, Systems Engineering, or related field.
- Minimum 3-5 years of experience supporting enterprise ICAM or identity management environments.
- Active CompTIA Security+ CE or equivalent DoD 8570/8140 IAT Level II certification.
- Strong troubleshooting, analytical, and incident response skills.
- Experience supporting identity platforms such as SailPoint, Ping Identity, BeyondTrust, Radiant Logic, Microsoft Entra ID, Active Directory, or ADFS.
- Knowledge of SAML, OAuth 2.0, OIDC, LDAP, PKI, and X.509 certificates.
- Experience administering Windows and Linux servers and supporting web services (IIS, Apache, NGINX).
- Familiarity with Oracle, SQL Server, or PostgreSQL databases.
- Experience supporting Federal ICAM (FICAM) or DoD ICAM environments.
- Automation and scripting experience with PowerShell, Bash, or Python.
- Experience supporting cloud-based identity services in AWS, Azure, or Google Cloud, including containerized environments.
ITC Digital Solutions, a division of ITC Federal, delivers advanced technology solutions that help federal agencies modernize systems, harness data and AI, and adopt emerging technologies to advance their missions. Building on more than two decades of public sector experience, the team brings deep expertise in IT strategy, application development and testing, digital modernization, data and AI, and technology transformation across civilian, health, national security, and defense agencies.
All qualified applicants will be considered for employment based on their skills and merit.
Please be aware that ITC may capture your image (video or screenshot) during the interview process, and that image may be used for verification, including during the hiring and onboarding process.
Applicants for employment in the U.S. must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the U.S. by ITC.
ITC discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The disclosed range takes into account the wide range of factors considered in making compensation decisions, including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales- or revenue-based metrics, and business or organizational needs.
At ITC, it is not typical for an individual to be hired at or near the top of the range for their role. The base salary range for the tagged location is $70,000-$90,000. Full-time regular employees are eligible for paid time off, medical, dental, and vision insurance, a 401(k), and any other benefits available to eligible employees.
Note: No amount of pay is considered wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remains in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with applicable law.
The contractor will not discharge or otherwise discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as part of their essential job functions may not disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge; (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer; or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
- Manage daily operations, maintenance, patching, upgrades, and system health for ICAM platforms.
- Troubleshoot and resolve complex identity, authentication, synchronization, and certificate-related issues.
- Support key identity technologies, including Active Directory, Entra ID, LDAP, SSO, federation, PAM, and IGA solutions.
- Maintain PKI services, certificate management processes, and PIV/CAC integrations.
- Monitor system performance, availability, and capacity; implement proactive alerting and reporting.
- Develop and maintain runbooks, disaster recovery plans, and operational procedures.
- Partner with cybersecurity teams to remediate vulnerabilities and maintain compliance.
- Recommend and implement service improvements to enhance reliability and efficiency.
- U.S. Citizenship is required.
- Active U.S. Government Secret or higher-level government security clearance.
- Bachelor’s degree in Cybersecurity, Information Technology, Computer Science, Systems Engineering, or related field.
- Minimum 3-5 years of experience supporting enterprise ICAM or identity management environments.
- Active CompTIA Security+ CE or equivalent DoD 8570/8140 IAT Level II certification.
- Strong troubleshooting, analytical, and incident response skills.
- Experience supporting identity platforms such as SailPoint, Ping Identity, BeyondTrust, Radiant Logic, Microsoft Entra ID, Active Directory, or ADFS.
- Knowledge of SAML, OAuth 2.0, OIDC, LDAP, PKI, and X.509 certificates.
- Experience administering Windows and Linux servers and supporting web services (IIS, Apache, NGINX).
- Familiarity with Oracle, SQL Server, or PostgreSQL databases.
- Experience supporting Federal ICAM (FICAM) or DoD ICAM environments.
- Automation and scripting experience with PowerShell, Bash, or Python.
- Experience supporting cloud-based identity services in AWS, Azure, or Google Cloud, including containerized environments.
ITC Digital Solutions, a division of ITC Federal, delivers advanced technology solutions that help federal agencies modernize systems, harness data and AI, and adopt emerging technologies to advance their missions. Building on more than two decades of public sector experience, the team brings deep expertise in IT strategy, application development and testing, digital modernization, data and AI, and technology transformation across civilian, health, national security, and defense agencies.
All qualified applicants will be considered for employment based on their skills and merit.
Please be aware that ITC may capture your image (video or screenshot) during the interview process, and that image may be used for verification, including during the hiring and onboarding process.
Applicants for employment in the U.S. must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the U.S. by ITC.
ITC discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The disclosed range takes into account the wide range of factors considered in making compensation decisions, including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales- or revenue-based metrics, and business or organizational needs.
At ITC, it is not typical for an individual to be hired at or near the top of the range for their role. The base salary range for the tagged location is $70,000-$90,000. Full-time regular employees are eligible for paid time off, medical, dental, and vision insurance, a 401(k), and any other benefits available to eligible employees.
Note: No amount of pay is considered wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remains in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with applicable law.
The contractor will not discharge or otherwise discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as part of their essential job functions may not disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge; (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer; or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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