ICAM Sustainment Analyst

Capgemini Government Solutions LLC; San Antonio (TX); On-site; USD 70,000 - 80,000; Full time

Job summary

Capgemini Government Solutions LLC is seeking an ICAM Sustainment Analyst to join our San Antonio team. You will manage ICAM platforms across on‑premises, cloud, and hybrid environments, ensuring availability, security, and performance of identity services.

You will troubleshoot authentication, synchronization, and certificate issues, supporting technologies like Active Directory, Entra ID, LDAP, SSO, and PKI while maintaining runbooks and DR plans.

Qualifications

• Bachelor’s degree in Cybersecurity, IT, CS, Systems Engineering, or related field.
• Minimum six (6) years of experience supporting enterprise ICAM or identity management environments.
• Active DoD 8570/8140 IAT Level II certification (CompTIA Security+ CE or equivalent).
• U.S. Citizenship is required.
• Active security clearance required.

Responsibilities

• Manage daily operations, maintenance, patching, upgrades, and system health for ICAM platforms.
• Troubleshoot and resolve complex identity, authentication, synchronization, and certificate-related issues.
• Support identity technologies: Active Directory, Entra ID, LDAP, SSO, federation, PAM, and IGA solutions.
• Maintain PKI services, certificate management, and PIV/CAC integrations.
• Monitor performance, availability, and capacity; implement alerting and reporting.
• Develop and maintain runbooks, DR plans, and operational procedures.
• Partner with cybersecurity teams to remediate vulnerabilities and maintain compliance.
• Recommend and implement service improvements to enhance reliability and efficiency.

Skills

Troubleshooting

Analytical thinking

Incident response

Scripting (PowerShell/Bash/Python)

Education

Bachelor’s degree in Cybersecurity/IT/CS/Systems Engineering or related field

Tools

Active Directory

Entra ID

LDAP

SAML/OIDC/OAuth

PKI

PIV/CAC

IIS/NGINX/Apache

AWS/Azure/Google Cloud

Job description

• On-site
• Information Technology
• Full-Time
• Requisition #: ICAMP003581

Description

Capgemini Government Solutions (CGS) LLC is seeking an ICAM Sustainment Analyst to join our team in San Antonio, TX. Supporting the operations, maintenance, and continuous improvement of enterprise Identity, Credential, and Access Management (ICAM) systems. This role is responsible for ensuring the availability, security, and performance of identity services across on-premises, cloud, and hybrid environments.

Key Responsibilities

• Manage daily operations, maintenance, patching, upgrades, and system health for ICAM platforms.
• Troubleshoot and resolve complex identity, authentication, synchronization, and certificate-related issues.
• Support key identity technologies, including Active Directory, Entra ID, LDAP, SSO, federation, PAM, and IGA solutions.
• Maintain PKI services, certificate management processes, and PIV/CAC integrations.
• Monitor system performance, availability, and capacity; implement proactive alerting and reporting.
• Develop and maintain runbooks, disaster recovery plans, and operational procedures.
• Partner with cybersecurity teams to remediate vulnerabilities and maintain compliance.
• Recommend and implement service improvements to enhance reliability and efficiency.

Required Qualifications

• U.S. Citizenship is required.
• Active U.S. Government Secret or higher-level government security clearance.
• Bachelor’s degree in Cybersecurity, Information Technology, Computer Science, Systems Engineering, or related field.
• Minimum six (6) years of experience supporting enterprise ICAM or identity management environments.
• Active CompTIA Security+ CE or equivalent DoD 8570/8140 IAT Level II certification.
• Strong troubleshooting, analytical, and incident response skills.

Technical Requirements

• Experience supporting identity platforms such as SailPoint, Ping Identity, BeyondTrust, Radiant Logic, Microsoft Entra ID, Active Directory, or ADFS.
• Knowledge of SAML, OAuth 2.0, OIDC, LDAP, PKI, and X.509 certificates.
• Experience administering Windows and Linux servers and supporting web services (IIS, Apache, NGINX).
• Familiarity with Oracle, SQL Server, or PostgreSQL databases.
• Experience supporting Federal ICAM (FICAM) or DoD ICAM environments.
• Automation and scripting experience with PowerShell, Bash, or Python.
• Experience supporting cloud-based identity services in AWS, Azure, or Google Cloud, including containerized environments.

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.

Disclaimer

All qualified applicants will be considered for employment based on their skills, and merit.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

Capgemini discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The disclosed range takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. At Capgemini, it is not typical for an individual to be hired at or near the top of the range for their role. The base salary range for the tagged location is 70k - 80k.

This role may be eligible for other compensation including variable compensation, bonus, or commission. Full-time regular employees are eligible for paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

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