IAM L3 Onsite Specialist: PAM, MFA & SSO Expert

Sira Consulting, an Inc 5000 company; Dallas (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

Sira Consulting is seeking an experienced IAM L3 Onsite Specialist for Dallas, TX. The role focuses on implementing, operating, and supporting large-scale IAM environments with hands-on expertise in access management, MFA, SSO, and PAM.

You will work with customer stakeholders, global teams, and security to resolve incidents, perform root-cause analysis, and ensure stable IAM operations. The ideal candidate has 8–12+ years in IAM, strong communication skills, and the ability to manage critical

Qualifications

• 8–12+ years of IAM implementation, engineering, and L3 production support experience in enterprise environments.
• Strong customer-facing experience with excellent oral and written communication skills.
• Ability to manage critical incidents, high-pressure escalations, RCA discussions, and technical calls with business and technology stakeholders.
• Relevant security certifications such as CISSP, CISM, CIAM, or vendor-specific IAM/PAM/MFA certifications are preferred.
• Open to work in shifts, onsite support, travel as required.

Responsibilities

• Provide L3 support for IAM, SSO, MFA, PAM, directory services, and access management platforms in a production environment.
• Support, troubleshoot, and administer Delinea or equivalent Privileged Access Management solutions, including vaulting, privileged account management, JIT access, and session-related issues.
• Implement, support, and troubleshoot Duo, Azure MFA, or equivalent MFA solutions, including push, OTP, token-based, and FIDO-based authentication methods.
• Design, support, and troubleshoot SSO and federation integrations using SAML, OIDC, OAuth, authentication flows, and access policies.
• Perform application onboarding and IAM integrations by coordinating with application owners, security teams, and infrastructure teams.
• Manage and troubleshoot LDAP and directory services such as Active Directory, Oracle Internet Directory, CA Directory, Sun Directory Server, Tivoli Directory Server, or equivalent platforms.
• Handle production incidents, service requests, problem tickets, and change requests while ensuring SLA adherence and operational stability.
• Lead technical troubleshooting, log analysis, root cause analysis, and permanent fix implementation for critical IAM issues and escalations.
• Configure and manage IAM policies, roles, tasks, workflows, access rules, RBAC models, least privilege controls, and access governance requirements.
• Support Joiner‑Mover‑Leaver processes, provisioning, deprovisioning, reconciliation, bulk operations, and identity lifecycle management activities.
• Generate IAM reports, audit data, access review extracts, and operational metrics to support compliance and governance requirements.
• Collaborate with global counterparts, customer stakeholders, vendors, and offshore teams for issue resolution, enhancements, and operational handovers.
• Participate in change implementation, release support, deployment validation, documentation, and knowledge transfer activities.
• Provide technical leadership during escalations and guide junior team members on IAM operations, troubleshooting, and best practices.
• Maintain clear operational documentation, runbooks, RCA documents, configuration details, and support procedures.

Skills

IAM expertise

Access Management

SSO & Federation

RBAC & Governance

MFA platforms

Customer-facing communication

Tools

Delinea PAM

Duo MFA

Azure MFA

LDAP

Active Directory

WebLogic

WebSphere

JBoss

Java/J2EE

Job description

Sira Consulting is seeking an experienced IAM L3 Onsite Specialist for Dallas, TX. The role focuses on implementing, operating, and supporting large-scale IAM environments with hands-on expertise in access management, MFA, SSO, and PAM.

You will work with customer stakeholders, global teams, and security to resolve incidents, perform root-cause analysis, and ensure stable IAM operations. The ideal candidate has 8–12+ years in IAM, strong communication skills, and the ability to manage critical