I+S Sales Support Manager

Univar Solutions; Dublin (OH); Hybrid; USD 95,000 - 130,000; Full time

Job summary

Univar Solutions in Dublin, OH is seeking an I+S Sales Support Manager to lead the Sales Support strategy, drive operational excellence, and collaborate with Sales, Product Management, Pricing, and Supply Chain to accelerate profitable growth.

You will develop the team, manage performance, and ensure high-quality customer-facing support, with focus on enabling revenue generation and customer satisfaction.

Qualifications

• 6-8 years of experience in customer solutions, marketing, sales, or related roles required; experience in customer operations with a history in customer service/sales and customer support transformation preferred
• Bachelor’s degree preferred; not required

Responsibilities

• Lead and execute the Sales Support strategy, including sales enablement, commercial process execution, operational excellence, workforce planning, and team performance management.
• Monitor and improve operational performance through service metrics, scorecards, quality reviews, and performance analytics to ensure achievement of business objectives.
• Serve as a trusted partner and advocate for Sales and customers by managing key relationships, resolving escalations, and delivering value-added support that drives customer retention and sales success.
• Identify, prioritize, and implement enhancements to Sales Support processes, systems, tools, and reporting capabilities to improve productivity, commercial effectiveness, and the customer experience.
• Manage and develop a high-performing Sales Support team through talent acquisition, onboarding, coaching, performance management, employee engagement, and career development.

Skills

Strategic leadership

SAP expertise

Excel proficiency

Cross-functional

Data analytics

Team leadership

Education

Bachelor's degree preferred

Tools

SAP

Microsoft Office

Job description

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Dublin, OH, US, 43016 Phoenix, AZ, US, 85043-3907

Company Name: 1001

Requisition ID: 36296

A Place Where People Matter.

Start your career journey with Univar Solutions! Here you can make an impact on the world around you and accelerate your career in areas that energize and excite you.

Primary Purpose: The I+S Sales Support Manager is responsible for enabling profitable growth and sales effectiveness through operational excellence, commercial support, team leadership, and continuous improvement. This role provides strategic and operational leadership for the Sales Support function, ensuring the effective execution of sales enablement activities, commercial processes, and customer-facing support functions that drive business objectives and enhance the overall customer experience.

As a strategic partner to the business, the I+S Sales Support Manager collaborates closely with Sales, Customer Solutions, Product Management, Pricing, Purchasing, Supply Chain, and other key stakeholders to support revenue generation, resolve complex business challenges, improve commercial processes, and accelerate growth initiatives. The role leverages sales, operational, and financial performance metrics to identify opportunities, influence decision-making, and improve business outcomes. This partnership-driven approach enables the Sales organization to focus on customer acquisition, retention, and profitable growth.

The I+S Sales Support Manager is accountable for team performance, including sales support execution, commercial process effectiveness, productivity, service levels, issue resolution, data quality, and support of financial objectives. This includes leading and developing employees, establishing team priorities, optimizing resource allocation, driving operational efficiencies, and ensuring accountability for business results while maintaining a strong focus on customer and sales partner success.

As a leader within the Customer Solutions organization, the I+S Sales Support Manager champions a culture of accountability, collaboration, customer-centricity, and continuous improvement. Through strong leadership, trusted partnerships, and effective cross-functional engagement, this role builds credibility across the organization, supports long-term business growth, and ensures the consistent delivery of high-quality commercial support that enables sales success and drives sustainable business performance.

WHAT YOU'LL DO:

% of time spent

(Total 100%)

Lead and execute the Sales Support strategy, including sales enablement, commercial process execution, operational excellence, workforce planning, and team performance management. Monitor and improve operational performance through service metrics, scorecards, quality reviews, and performance analytics to ensure achievement of business objectives.

30%

Provide business insights, sales intelligence, and analytical support to identify growth opportunities, resolve operational challenges, and enable profitable growth.

30%

Serve as a trusted partner and advocate for Sales and customers by managing key relationships, resolving escalations, and delivering value-added support that drives customer retention and sales success.

Identify, prioritize, and implement enhancements to Sales Support processes, systems, tools, and reporting capabilities to improve productivity, commercial effectiveness, and the customer experience.

20%

Manage and develop a high-performing Sales Support team through talent acquisition, onboarding, coaching, performance management, employee engagement, and career development. Foster a culture of accountability, collaboration, continuous improvement, and customer-centricity while driving operational excellence and business results.

20%

Key Stakeholders:

Position/Title

Reason For Contact

Customer Solutions Sr. Director

Customer Solutions Leadership

Reports Within This Organization

Customer Solutions Shared Resources

Customer Experience

Customer Experience

Product Management

Customer Experience

Shared Services Functions

Customer Experience

Supply Chain Functions

Customer Experience

Master Data

Customer Experience

• Authority To Release $100,000 In Credits and Debits

Supervisory Responsibility:

• Directly Responsible For Sales Support Supervisors

WHAT YOU'LL NEED:

• 6-8 years of experience in customer solutions, marketing, sales, or related roles required; experience in customer operations with a history in customer service/sales and customer support transformation preferred
• Bachelor’s degree preferred; not required

Specialized Knowledge/Skills:

• Proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook
• Strong SAP skills and experience utilizing business systems and customer service platforms to support
• Proven ability to lead complex, cross-functional projects, programs, and strategic initiatives while driving results across multiple enterprise functions
• Strategic mindset with the ability to translate vision into actionable plans and measurable results
• Demonstrated leadership, initiative, and execution skills with a strong focus on accountability and delivering outcomes
• Demonstrated success collaborating with diverse stakeholders and influencing outcomes across a broad spectrum of business priorities
• Experience leading, coaching, and developing high-performing teams to achieve operational goals, service objectives, and business outcomes
• Proven ability to build credibility, influence decision-making, and drive alignment across all levels of the organization.
• Strong project management, organizational, and prioritization skills with the ability to manage multiple initiatives simultaneously
• Strong business, financial, and operational acumen with the ability to connect business drivers to customer and organizational results
• Adaptable and resilient in a fast-paced, evolving environment with changing business priorities and competing demands
• Excellent communication and presentation skills, with the ability to effectively engage frontline employees, cross-functional teams, senior leaders, and executive stakeholders
• Effective management capabilities with experience leading organizational transformation and driving adoption of new processes, technologies, and ways of working
• Exceptional analytical, problem-solving, and decision-making capabilities

The successful candidate will show advanced capability in the following competencies:

• Strategic Execution
• Operational Excellence
• Communication and Executive Presence
• Project and Change Management
• Customer Advocacy
• Analytical and Business Acumen
• Cross-Functional Collaboration and Influence
• People Leadership and Talent Development

WHERE YOU'LL WORK:

This is a hybrid opportunity that requires 3 days in office.

Univar Solutions is a leading, global distributor of chemicals and ingredients essential to the safety, health, and wellbeing of our daily lives from life-saving medicines and vitamins to hand sanitizers and industrial materials used for cleaning, construction, and more. Our global team of more than 9,500 employees support our vision to redefine distribution and be the most valued chemical and ingredient distributor on the planet!

We offer a Total Rewards package that includes market aligned pay and incentives as well as a diverse benefits offering to support our employees’ physical, emotional, and financial wellbeing .

Univar Solutions supports sustainable solutions for the world around us so that we can do our part to help keep our communities healthy, fed, clean, and safe!

We are committed to a diverse workforce and a culture of inclusion. Together, we are building a culture that acknowledges the unique experiences, perspectives and expertise of individuals and provides the development and growth opportunities to empower us to redefine our industry.

Univar Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you require a reasonable accommodation due to a disability during the hiring process, please contact us at [e-mail] .

Univar Solutions does not accept unsolicited resumes from recruiters, employment agencies, or staffing firms (collectively Recruiting Firms). Recruiting Firms must enter into a Master Services Agreement (MSA) with Univar Solutions prior to submitting any information relating to a potential candidate. All searches must be initiated by Univar Solutions' Talent Acquisition team and candidates must be submitted via Applicant Tracking System (ATS) by approved vendors who have been expressly requested to make a submission for a specific job opening. No placement fees will be paid to any firm unless the aforementioned conditions have been met. Contacting our hiring managers directly is prohibited.