I&C Field Service Representative - Specialty Ops

Veolia | North America; Philadelphia (Philadelphia County); On-site; USD 54,000 - 56,000; Full time

Job summary

Veolia North America is seeking an Industrial & Controls Field Service Representative to join our water treatment systems team. This role blends field service expertise with industrial maintenance and control knowledge to support mission-critical equipment across diverse industrial applications.

Responsibilities include troubleshooting electrical and control systems, performing preventative maintenance, and mentoring customers on system operation.

Qualifications

• Minimum 2+ years of service/maintenance experience in an industrial environment.
• Strong troubleshooting and problem-solving skills.
• Ability to read electrical and mechanical blueprints and diagrams.

Responsibilities

• Install, inspect, maintain, operate, troubleshoot, repair, and calibrate mechanical, pneumatic, hydraulic, electrical, and electronic equipment.
• Carry out mechanical, electrical, and controls troubleshooting on valves, air compressors, pumps, and instrumentation.
• Perform preventative maintenance on pumps, drives, and related equipment.
• Review customer plant installations against reference drawings (P&IDs, electrical schematics).
• Maintain electrical switchgear and power distribution systems.

Skills

Electrical & Controls

PLC troubleshooting

Instrumentation

Maintenance

Field service

Electrical schematics

Education

High School Diploma

Bachelor's degree in Science/Engineering

Associates degree

Tools

PLC software

Electrical panel boards

Electrical test instruments

Reading blueprints

Job description

Company Description

Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation. Within this framework, Veolia's Water Technology Business brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future.

Company Description

Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation. Within this framework, Veolia's Water Technology Business brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future.

Job Description

The Industrial & Controls Field Service Representative is a Monday through Friday position with on-call responsibilities for nights and weekends as needed. This role combines field service expertise with industrial maintenance and controls knowledge, providing operations and maintenance support for water treatment systems and related equipment. This is an excellent opportunity for an experienced Industrial Electrician, Electrical and Controls Technician, E&I Technician, or similar professional to work on mission‑critical systems across diverse industrial applications.

Key Characteristics

• Analyzes, troubleshoots, implements, improves, and maintains electrical power circuits and equipment
• Maintains and upgrades control and automation systems, instrumentation, and electronic/pneumatic equipment
• Conducts maintenance and calibration activities on water treatment systems and related technologies
• Demonstrates excellent mechanical know-how and problem‑solving skills
• Operates, monitors, and optimises equipment performance
• Consults with customer management and operations teams

Duties & Responsibilities

• Install, inspect, maintain, operate, troubleshoot, repair, and calibrate mechanical, pneumatic, hydraulic, electrical, and electronic equipment
• Carry out mechanical, electrical, and controls troubleshooting on equipment such as valves, air compressors, ejectors, process pumps, blowers, and instrumentation
• Perform preventative maintenance checks on pumps, compressors, drives, and auxiliary equipment
• Review customer plant installations and compare against reference drawings (P&IDs, electrical schematics, general arrangements)
• Maintain electrical switchgear and power distribution systems
• Maintain inventory of spare parts and adequate supply of chemicals and replacement parts
• Identify, report, and correct safety and environmental concerns
• Mentor and train employees and customers on system operation and maintenance
• Oversee construction and/or maintenance activities performed by third parties
• Maintain preventative maintenance records and complete all appropriate documentation
• Ensure contract compliance of volume and quality specifications
• Perform all work in compliance with Company standards, procedures, and regulatory

Requirements

• Maintain general upkeep of all tools and equipment
• Follow good housekeeping practices and maintain clean work areas
• Respond to emergency repairs and callouts (within 1 hour) during and after regular business hours
• Stay current on Operations Qualifications and required training
• Interface and communicate with customers and suppliers as required
• Other duties as assigned

Knowledge, Skills & Abilities

• Proficient with electronic test instruments and measurement devices
• Knowledge and experience reading and interpreting electrical and mechanical blueprints and diagrams
• Ability to work independently and remotely with project teams
• Ability to work with a team and coordinate work schedules
• High attention to detail with ability to follow work processes, standards, and requirements
• Ability to work from elevated platforms, excavated areas, ladders, stairwells, and walkways
• Ability to respond to and address callouts and emergencies during and after regular business hours
• Complies with company safety and quality policies and code of conduct

Qualifications

Preferred

• Knowledge of simple programming and PLC software
• Instrument, Controls, and Mechanical Maintenance experience
• Electrical panel board experience
• Motor Controls experience
• Positive displacement pump repair experience
• Trade school experience in electrical, plumbing, carpentry, and/or mechanical repair
• Experience working with water treatment equipment and various technologies (media filtration, softening, reverse osmosis, ion exchange, de‑oxygenation, electro deionization, ultrafiltration)

Required

• High School Diploma, G.E.D., or equivalent
• Minimum 2+ years of service/maintenance experience or equivalent in an industrial environment
• At least 1 year of Instrument and Controls OR mechanical repair and maintenance work

Experience

• At least 1 year of Electrical install, repair, and maintenance work experience including electronic troubleshooting, PLC programming, and 480V 3-Phase electrical repair and maintenance
• Electrical Certification
• Valid Driver's License

Preferred

• Bachelor or Associates Degree in Science/Engineering (STEM) OR technical certificate in Instrumentation

Additional Information

• Monday through Friday with on-call availability nights and weekends as needed

Salary range $39.39 - $41.00 hr

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.