I/C Consultant

U.S. Xpress, Inc.; Tunnel Hill (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

U.S. Xpress, Inc. in Tunnel Hill, GA seeks a Driver Leader to supervise 30–50 drivers, drive driver satisfaction, and uphold customer focus in a dynamic logistics environment.

You will ensure on-time service, promote safety, resolve driver issues, and collaborate with Customer Service and cross-functional teams to optimize performance and delivery outcomes.

Qualifications

• Requires HS diploma or GED; Bachelor's or equivalent experience preferred.
• 2+ years in driver or customer-facing role; logistics/tech background helpful.

Responsibilities

• Supervise 30–50 drivers per period.
• Ensure on-time service and driver satisfaction.
• Address issues and disputes with drivers in a timely manner.
• Collaborate with Customer Service and cross-functional teams.
• Promote safe operations and maintain fleet readiness.

Skills

Change management

Communication

Problem solving

Fast learner

Customer service

Education

High school diploma or GED

Bachelor’s degree or equivalent experience

Tools

Microsoft Office Suite

Job description

The Driver Leader executes on U.S. Xpress’ initiatives daily with an obsession around driver satisfaction and customer focus. The Driver Leader is flexible and ready to adapt to the ever-changing needs of the industry and challenge of the day.

Position Functions:

• Supervise driver performance according to company policies, DOT regulations, all other federally or locally mandated rules/laws/guidelines.
• Directly supervise multiple drivers at any given time (new hires, drivers off truck, drivers needing additional training support, etc.).
• Responsible for the satisfaction of a driver while they are over the road.
• Make recommendations for performance documentation to include promotions and/or terminations.
• Responsible for addressing issues and disputes for drivers.
• Promote safe operations.
• Manage driver and make capacity available by maintaining seated truck count, accurate driver PTA’s.
• Ensure drivers and equipment (i.e. fleet maintenance programs, etc.) are performing as necessary to provide on-time service.
• Manage company performance objectives with drivers and monitor that performance.
• Monitor and manage KPI’s around P&L, Safety, Fuel Management, and Utility.
• Ensure on time service is met. Address possible service issues in a timely manner while coordinating with USX Customer Service when applicable.
• Communicate service deviations to Customer Service in a timely manner.
• Collaborate cross-functionally to continue to drive the culture and live out our mission and core values.
• Answer incoming phone calls, live chats, and emails to assist drivers with delays, service issues, trailers, payroll, etc.
• Collaborate in-person with all levels of the organization to harness collective intelligence of the workforce.
• Attend all in-person meetings and trainings on recent developments, goals, and objectives. Participate in such discussions by offering input and advice.
• Regularly engage remotely and in-person with customers and potential customers to establish rapport, open communication, and expectations.

What We’re Looking For:

Education

• High school diploma or GED equivalent required
• Bachelor’s degree or equivalent years of experience required
• Equivalent years of experience are defined as one year of professional experience for each year of college requested

Experience

• 2+ years of experience in driver or customer facing role required
• Transportation, Logistics, and/or Tech industry experience a plus

Skills & Abilities

• Proficient with Microsoft Office Suite
• Adept at assessing organizational dynamics and managing change
• Works quickly and efficiently. Able to test solutions, learn, and iterate quickly
• Proactive and pragmatic problem solver
• Communicates effectively across multiple mediums

Licenses & Certifications

• N/A

Supervisory Responsibility

• 30 - 50 drivers

Work Environment:

This job operates in a normal professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, fax machines, and filing cabinets.

Physical Requirements:

While performing the duties of this job, the employee must have the ability to communicate or exchange information. The employee is required to have close visual acuity to perform an activity such as viewing a computer, expansive reading, or preparing and analyzing data, reports, and figures.

EEO Employer:

The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information, or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.