Hyperscaler DC Technician Manager

Ericsson GmbH; Maumee (OH); On-site; USD 120,000 - 155,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid time off

Stock Purchase Plan

Job summary

Ericsson US in Plano, TX is seeking an experienced Delivery Manager to lead a high‑performing data center operations team. You’ll drive onboarding, staffing, and workforce planning in a fast‑paced, client‑focused environment.

You will partner with Talent Acquisition, coach technicians, and ensure safety, quality, and operational excellence across installation, maintenance, and incident response while delivering reliable services for customers.

Qualifications

• 7+ years of experience in data center operations, IT infrastructure, or a similar technical environment.
• 4+ years of direct people‑management experience leading technical or operations teams.
• Proven ability to hire, coach, develop, motivate, and retain technical talent.
• Strong workforce planning, demand forecasting, resource allocation, and shift-management skills.
• Working knowledge of data center infrastructure, hardware lifecycle management, and technician operations.
• Experience leading incident response, escalations, root‑cause analysis, and corrective actions.
• Strong commitment to safety, quality, compliance, and operational discipline.
• Data‑driven approach to performance management, staffing decisions, and continuous improvement.
• Excellent communication and collaboration skills with customers, vendors, and cross-functional teams.
• High ownership, resilience, adaptability, attention to detail, and commitment to an inclusive team culture.

Responsibilities

• Build and inspire a high-performing technical team through trust, inclusion, accountability, safety, and continuous learning.
• Partner with Talent Acquisition to attract, assess, and hire exceptional data center technicians in a competitive talent market.
• Lead an effective technician onboarding experience through practical training, mentoring, and early-career support.
• Develop technical talent and future leaders through coaching, feedback, career planning, recognition, and growth opportunities.
• Own workforce planning by aligning staffing, skills, shifts, and coverage with customer and business needs.
• Manage technician ramp-up and ramp-down for large projects while adapting quickly to changing workforce and delivery requirements.
• Drive operational excellence across installation, maintenance, troubleshooting, hardware lifecycle management, inventory, and documentation.
• Champion safety, quality, compliance, and continuous improvement across all team activities and data center operations.
• Lead incident response and critical escalations through clear communication, root‑case analysis, and effective corrective actions.
• Build strong customer and cross‑functional partnerships to deliver reliable and resilient data center operations.

Skills

People management

Talent acquisition partnership

Onboarding

Coaching

Workforce planning

Incident leadership

Safety & compliance

Performance management

Tools

Data center operations

Job description

Join our Team

About this opportunity:

• Job Location: Plano, TX


• Ericsson Inc. does not sponsor U.S work authorizations for this job position including U.S. immigration filings for initial and/or change of employer paperwork for H-1’s, H-1B1’s, E-3’s, O-1’s, and TN’s. Ericsson also does not hire F-1’s working on CPT or EAD for this position.

As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead, and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?

We are seeking a people-centered, results-driven manager to build, lead, and sustain a high-performing team of Data Center Technicians in a highly competitive talent market. This role is critical to ensure we attract top technical talent, enable their success through strong onboarding and engagement, and retain them through effective leadership, development, and workforce planning. The ideal candidate combines operational rigor, agilely managing ramp up and ramp down for large projects, with strong coaching skills and a passion for creating an environment where technicians can thrive while meeting the evolving and rigorous demands of our customers’ data center operations.

What you will do

• Build and inspire a high-performing technical team through trust, inclusion, accountability, safety, and continuous learning.


• Partner with Talent Acquisition to attract, assess, and hire exceptional data center technicians in a competitive talent market.


• Lead an effective technician onboarding experience through practical training, mentoring, and early-career support.


• Develop technical talent and future leaders through coaching, feedback, career planning, recognition, and growth opportunities.


• Own workforce planning by aligning staffing, skills, shifts, and coverage with customer and business needs.


• Manage technician ramp-up and ramp-down for large projects while adapting quickly to changing workforce and delivery requirements.


• Drive operational excellence across installation, maintenance, troubleshooting, hardware lifecycle management, inventory, and documentation.


• Champion safety, quality, compliance, and continuous improvement across all team activities and data center operations.


• Lead incident response and critical escalations through clear communication, root‑case analysis, and effective corrective actions.


• Build strong customer and cross‑functional partnerships to deliver reliable and resilient data center operations.

The skills you bring

• 7+ years of experience in data center operations, IT infrastructure, or a similar technical environment.


• 4+ years of direct people‑management experience leading technical or operations teams.


• Proven ability to hire, coach, develop, motivate, and retain technical talent.


• Strong workforce planning, demand forecasting, resource allocation, and shift‑management skills.


• Working knowledge of data center infrastructure, hardware lifecycle management, and technician operations.


• Experience leading incident response, escalations, root‑cause analysis, and corrective actions.


• Strong commitment to safety, quality, compliance, and operational discipline.


• Data‑driven approach to performance management, staffing decisions, and continuous improvement.


• Excellent communication and collaboration skills with customers, vendors, and cross‑functional teams.


• High ownership, resilience, adaptability, attention to detail, and commitment to an inclusive team culture.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more.

If you need assistance or to request an accommodation due to a disability, please contact Ericsson at [e-mail].

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.

Primary country and city: United States (US) || Plano (Country/ City)

Job details: MS Delivery Manager

Compensation and Benefits at Ericsson

Your Pay

The salary range for this position is dependent on various factors including, but not limited to, location, and the candidate’s combination of job-related knowledge, qualifications, skills, education, training, and experience.

Short-Term Variable Compensation Plan : Your pay also includes the opportunity for an annual bonus. Actual bonus payouts are based on performance of the business against the unit’s objectives, individual performance, and the individual bonus target. Certain eligibility and pro‑ration rules apply.

Your Health

Ericsson offers excellent health benefits including the choice of three medical plan options and a dental plan option that allow an employee to select the level of coverage that suits their needs. Employees will receive company credits in an amount equal to the cost that Ericsson pays toward the cost of their medical and dental premiums for themselves and eligible covered dependents.

Your Financial Security

We invest in both your short and long-term financial wellbeing. The Ericsson US 401(k) Plan offers an automatic 3% company contribution and Ericsson match $1 for every $1 you put into the 401(k) Plan on the first 3% of your eligible pay, plus 50 cents on every $1 on the next 2% of eligible pay. When you contribute at least 5% of eligible pay, you are receiving Ericsson’s full matching contributions of 4%. Matching and company automatic contributions stop when your total eligible pay for the year reaches the IRS limits. Employees will also receive company credits in an amount equal to the cost of basic life insurance and basic accidental death and dismemberment coverage, as well as short-term and long-term disability coverage. Employees also have the option to participate in Ericsson’s Stock Purchase Plan.

Your Time

Your work-life balance is important to us. New employees are provided a minimum of 15 days of accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually. Please note paid time off is pro‑rated based on the employee’s start date. Furthermore, Ericsson provides up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.

Additional Benefits

Ericsson offers many other company-paid benefits such as financial wellness programs, educational assistance, matching gifts, and recognition programs.