Hybrid Special Servicing Specialist

Carrington Holding Company, LLC; Orange (CA); Hybrid; USD 30,307 - 31,684; Full time

Benefits offered by this job

Healthcare plans

401(k) match

Discount portal

Training programs

Referral bonuses

Educational reimbursement

Job summary

Carrington Holding Company, LLC is seeking a Special Servicing Specialist to educate borrowers on foreclosure alternatives and help retain home ownership on a hybrid schedule.

You will review hardship documentation, set up repayment plans, and communicate with delinquent borrowers to determine the best options, including modifications or liquidation when appropriate.

Qualifications

• High school diploma or equivalent work experience.
• 1–3 years of experience in loss mitigation, collections, or call center.
• Ability to negotiate and integrate different viewpoints.
• Ability to communicate clearly verbally.
• Some college in business, accounting or finance preferred.
• Knowledge of mortgage industry terminology preferred.
• Intermediate MS Office skills.
• Ability to make decisions impacting department credibility and operations.
• Ability to organize and prioritize own schedule.

Responsibilities

• Educate borrowers on alternatives to foreclosure to retain home ownership.
• Set up repayment plans and contact delinquent loans to obtain funds.
• Handle inbound calls from borrowers to determine options.
• Cancel or postpone foreclosure on non-performing plans.
• Review forbearance plans and refer for modification as appropriate.
• Place foreclosure sale postponements on new repayment plans.
• Perform other duties as assigned.

Skills

Loss mitigation

Collections

Call‑center experience

Mortgage terminology

Negotiation

Oral communication

Microsoft Office

Decision making

Prioritization

Education

High school diploma or equivalent

Some college in business/finance

Tools

Microsoft Office Suite

Job description

Job Description

Come join our amazing team and work a hybrid schedule! The Special Servicing Specialist will be responsible for educating borrowers on alternatives to foreclosure, with the objective of retaining home ownership and preventing company losses. Perform all duties in accordance with the company’s policies and procedures, all U.S. state and federal laws and regulations, where the company operates. The approved pay for this position is $22.00 per hour plus a monthly incentive. An additional $1.50 per hour can be added if you are bilingual English/Spanish.

What You’ll Do

• Reviews borrowers’ financial hardship documentation to determine the best work‑out option, depending upon their current financial status and whether it is a short‑term or long‑term hardship.
• Sets up repayment plans; makes outbound calls on all delinquent loans in queue to obtain funds on repayment plans; sends letters on broken repayment plans; updates system notes as indicated.
• Receives inbound calls generated from automated dialer campaigns to determine borrowers’ intent to retain property, establish repayment option or liquidation option as appropriate.
• Cancels or postpones foreclosure sale on non‑performing repayment plans.
• Reviews active forbearance plans and forwards account for modification referral as determined by payment history and/or documented financial ability to maintain modified loan terms.
• Places a foreclosure sale postponement on newly established repayment plans.
• Performs other duties as assigned.

What You’ll Need

• High school diploma or equivalent work experience.
• One (1) to Three (3) years of combined experience from loss mitigation, collections, or call‑center environment.
• Ability to understand opposing points of view on highly complex issues and to negotiate and integrate different viewpoints.
• Ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, audibly, and quickly.
• Some college courses in business, accounting or finance preferred.
• Knowledge of mortgage industry terminology preferred.
• Knowledge of Microsoft Suite at an intermediate level required.
• Ability to make decisions that have significant impact on the department’s credibility, operations, and services.
• Ability to organize and prioritize own work schedule on short‑term basis (longer than one month) and within allotted work schedule timelines.
• Ability to add, subtract, multiply, and divide and to record, balance, and check results for accuracy.

What We Offer

• Comprehensive healthcare plans for you and your family; a discretionary 401(k) match of 50% of the first 4% of pay contributed.
• Access to several fitness, restaurant, retail (and more) discounts through our employee portal.
• Customized training programs to help you advance your career.
• Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
• Educational Reimbursement.
• Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information, please visit carringtoncf.org.