Hybrid SMB Growth & Retention Specialist

Lucidsoftware; Salt Lake City (UT); Hybrid; USD 52,000 - 70,000; Full time

Job summary

Lucid Software in Utah is seeking a Scaled Account Specialist to manage a portfolio of SMB accounts, driving renewals and expansions while ensuring customers receive value from Lucid products.

You will work hybrid from the South Jordan, UT office two days per week (Tuesday and Thursday), collaborating with sales, CS, and product teams to optimize the customer lifecycle. This role emphasizes ownership, data-driven decisions, and scalable playbooks.

Qualifications

• Bachelor's degree with strong academic performance.
• 1-2 years of experience, preferably in a client-facing or analytical role.
• Strategic thinker with the ability to tackle open-ended challenges and turn them into actionable solutions.
• Highly organized and detail-oriented.
• Ability to thrive in a fast-paced environment.
• A strong sense of personal ownership and responsibility.
• Skilled at balancing competing responsibilities while moving initiatives forward.
• Excellent communication skills (written and verbal) and comfortable with digital tools.
• This position is hybrid, combining remote work with in-person collaboration at our South Jordan, UT office two days per week (Tuesday and Thursday).

Responsibilities

• Actively oversee a portfolio of SMB accounts with scalable outreach strategies, serving as the primary contact to help global customers maximize value from Lucid products and uncover growth opportunities.
• Manage accounts in Salesforce, taking actions to support renewals and expansions while maintaining accurate account data.
• Analyze customer data and feedback to inform strategic recommendations and improvements for both the customer and internal teams.
• Contribute to the development and continuous improvement of scalable playbooks for low-touch customer engagement.
• Work cross-functionally with internal teams and across time zones to identify and route qualified leads and deliver a seamless customer experience.

Skills

Strategic thinking

Ownership

Excellent communication

Organizational skills

Education

Bachelor's degree

Tools

Salesforce

Zendesk

Job description

Lucid Software in Utah is seeking a Scaled Account Specialist to manage a portfolio of SMB accounts, driving renewals and expansions while ensuring customers receive value from Lucid products.

You will work hybrid from the South Jordan, UT office two days per week (Tuesday and Thursday), collaborating with sales, CS, and product teams to optimize the customer lifecycle. This role emphasizes ownership, data-driven decisions, and scalable playbooks.