Hybrid Remote: Client Experience & Process Optimization Analyst

Capitalrx; Charlotte (NC); Hybrid; USD 90,000 - 110,000; Full time

Job summary

Capital Rx is seeking an Analyst for Client Experience & Optimization in Charlotte, NC. This hybrid role involves supporting client services, maintaining documentation, and improving operational processes.

The ideal candidate has a Bachelor's degree, 1–3 years in client services, excellent communication skills, and is comfortable with spreadsheets. Salary range is $90,000 – $110,000 USD.

Qualifications

• 1–3 years of experience in client services, operations, or process support roles.
• Strong attention to detail and ability to create process documentation.
• Comfort with spreadsheets and workflow tools and interest in optimization.

Responsibilities

• Support intake review, issue validation, and tracking of client services.
• Create and maintain process documentation, SOPs, and workflow maps.
• Identify inefficient processes and propose improvement opportunities.
• Support analysis of patterns, recurring issues, and workflow bottlenecks.
• Maintain dashboards providing visibility into Client Services activity.

Skills

Documentation

Organization

Communication

Spreadsheet proficiency

Process optimization

Education

Bachelor’s degree or equivalent experience

Tools

Workflow tools

Job description

Capital Rx is seeking an Analyst for Client Experience & Optimization in Charlotte, NC. This hybrid role involves supporting client services, maintaining documentation, and improving operational processes.

The ideal candidate has a Bachelor's degree, 1–3 years in client services, excellent communication skills, and is comfortable with spreadsheets. Salary range is $90,000 – $110,000 USD.