Hybrid Pharmacy Call Center Manager — Lead Tech Team

Alignment Healthcare LLC; Orange (CA); Hybrid; USD 58,531 - 87,797; Full time

Job summary

Alignment Healthcare LLC is seeking a Hybrid Pharmacy Call Center Manager in Orange, CA to supervise pharmacy technicians and ensure operational efficiency. Candidates must have at least 3–5 years of experience in pharmacy with strong leadership skills.

This role involves monitoring team performance, conducting evaluations, and improving pharmacy quality outcomes. Join us in serving seniors and transforming their lives while working in a fast-growing environment.

Qualifications

• 3–5 years of experience as a pharmacy technician, with at least 1–2 years in a supervisory or lead role.
• Call center management experience highly preferred.
• Strong leadership and team management skills.

Responsibilities

• Supervise Pharmacy Technician Leads and pharmacy technicians.
• Monitor team performance and provide coaching.
• Ensure compliance with departmental procedures and regulatory requirements.

Skills

Leadership and team management

Communication skills

Coaching and mentoring

Proficient in Microsoft Office Suite

Education

High school diploma or equivalent

Associate or Bachelor’s degree in healthcare, business, or related field

Tools

Claims platforms

CRM tools

Job description

Alignment Healthcare LLC is seeking a Hybrid Pharmacy Call Center Manager in Orange, CA to supervise pharmacy technicians and ensure operational efficiency. Candidates must have at least 3–5 years of experience in pharmacy with strong leadership skills.

This role involves monitoring team performance, conducting evaluations, and improving pharmacy quality outcomes. Join us in serving seniors and transforming their lives while working in a fast-growing environment.