Hybrid Part-Time Supply Chain & Operations Lead – LA

SonoSim, Inc.; Los Angeles (CA); Hybrid; USD 34,000 - 55,000; Part time

Job summary

SonoSim is seeking a part-time, hybrid Supply Chain & Operations Manager in Los Angeles to own end-to-end order lifecycle, from purchasing through delivery, balancing packaging work with technical product support. You will coordinate vendor relations, manage inventory, and ensure accurate software configurations while maintaining timely member communications.

The ideal candidate has 3–5 years of operations or supply chain experience, strong organizational and communication skills, and

Qualifications

• 3–5 years of work experience in an Operations or Supply Chain role, preferably in a SaaS or medical device industry.
• Highly organized with the ability to plan and manage multiple projects concurrently.
• Demonstrated aptitude for quickly learning new concepts and maintaining working knowledge of evolving products and workflows.
• Experience working with Salesforce® and Google/Microsoft applications preferred.
• Strong customer-service mindset with excellent written, verbal, and phone communication skills.
• Exceptional attention to detail.
• Comfort learning and using business software, order-management tools, spreadsheets, and shared communication systems.
• Demonstrated problem-solving skills, sound judgment, and a proactive approach to resolving issues.
• Ability to work independently and communicate effectively across teams.
• Adaptable, dependable, and willing to take ownership of both routine and unexpected tasks.
• Experience with hardware/software products, manufacturing, or quality-controlled environments is a plus.

Responsibilities

• Oversee order processing from receipt through activations, shipment, and delivery.
• Use operational know-how to configure software correctly, manage accurate order details, prevent database errors, forecast inventory needs, and resolve vendor issues independently.
• Manage vendor relationships, vendor RMAs, and purchase orders.
• Manage ISO documentation and ensure activities follow documented ISO practices.
• Package and ship products according to established quality and packaging standards.
• Own inbound and outbound shipping operations, including domestic and international orders.
• Maintain current knowledge of evolving shipping requirements and update company systems, processes, and records as needed.
• Maintain organized, accurate physical inventory; receive, inspect, and store incoming products and supplies.
• Oversee inbound and outbound product inspections and support quality-control procedures.
• Conduct monthly inventory audits, reconcile inventory, and process member and vendor RMAs.
• Maintain inventory and order records in Salesforce.
• Identify workflow issues and suggest practical improvements.
• Serve as a helpful, professional first point of contact for member questions related to orders, shipping, delivery timing, returns, and basic product guidance.
• Maintain working knowledge of SonoSim products, pricing, and delivery timelines.
• Provide backup support as needed.
• Periodically assist with accounts receivable collections and follow-up on overdue accounts.
• Build positive relationships by listening carefully, communicating clearly, and following through on commitments.

Skills

Highly organized

Strong customer-service mindset

Excellent written/verbal communication

Attention to detail

Ability to learn new concepts

Independent worker

Cross-functional communication

Education

Bachelor’s degree in business, operations, communications, or related field

Tools

Salesforce

Google Workspace

Microsoft Office

Job description

SonoSim is seeking a part-time, hybrid Supply Chain & Operations Manager in Los Angeles to own end-to-end order lifecycle, from purchasing through delivery, balancing packaging work with technical product support. You will coordinate vendor relations, manage inventory, and ensure accurate software configurations while maintaining timely member communications.

The ideal candidate has 3–5 years of operations or supply chain experience, strong organizational and communication skills, and