Hybrid Lead Engineer - Customer Experience & Reliability

Morningstar

Chicago (IL)

On-site

USD 114,100 - 167,350

Full time

14 days+

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Benefits offered by this job

100% 401k match up to 6% of salary

Stock Ownership Potential

Company provided life insurance - 1x &

Comprehensive health benefits (medical

Wellness Incentives - up to $300-$600

Sabbatical program

Paid parental leave

Job summary

Morningstar is seeking a Lead Software Engineer for Customer Experience & Reliability in Chicago. You will drive resolution of complex, cross-system production issues while remaining technically engaged and maintaining strong ownership.

Collaborative leadership and hands-on analysis will shape observability, problem solving, and service dependability. You will work closely with a Senior Engineering Manager to prioritize issues, coordinate responses, and translate customer impact into systemic

Qualifications

8+ years of software engineering, production support, reliability, or tech-lead experience.
Hands-on with C#, .NET / .NET Core and modern JavaScript.
Experience in distributed systems in production environments.
Comfort with AWS-hosted architectures and cloud patterns.
Proven ability to lead incidents and cross-team technical problem solving.
Strong communication across technical and non-technical audiences.

Responsibilities

Lead Production Issue Ownership and drive timely resolution.
Coordinate cross-functional debugging across Engineering, Customer Success, Operations, and Support.
Guide root-cause analysis and ensure effective follow-up actions.
Mentor teams on incident handling and production readiness.
Translate customer impact into actionable technical decisions.