Hybrid IT Manager 2 – Application Support & DevOps Lead

Connecticut; Hartford (CT); Hybrid; USD 90,000 - 120,000; Full time

Job summary

A government agency in Connecticut is seeking an Application Support Manager to lead the team responsible for providing second- and third-level support for its applications. The ideal candidate has ten years of IT experience, with two years in a supervisory role. This position involves collaborating with development teams, managing major incidents, and implementing DevOps practices. This hybrid role is based in Hartford and encourages telework under the Telework Policy, offering a competitive salary and benefits.

Qualifications

• Ten years of experience in IT roles like administration, operations, or development.
• Two years in a supervisory role or one year in a managerial role.

Responsibilities

• Oversee the team for second- and third-level support for DCF applications.
• Collaborate with development and QA on DevOps lifecycle processes.
• Lead the team for production control and release processes.
• Implement DevOps in support of development teams.
• Manage major incidents and provide updates to leadership.
• Contribute to disaster recovery planning.

Skills

Cloud-based solutions

DevOps practices

Incident management

Problem management

Production control

Team leadership

Salesforce

MuleSoft

Azure SQL Server

Tableau

Tools

SolarWinds Orion

Microsoft Azure DevOps Server

Microsoft Team Foundation Server

IIS on Windows Server 2016

Job description

A government agency in Connecticut is seeking an Application Support Manager to lead the team responsible for providing second- and third-level support for its applications. The ideal candidate has ten years of IT experience, with two years in a supervisory role. This position involves collaborating with development teams, managing major incidents, and implementing DevOps practices. This hybrid role is based in Hartford and encourages telework under the Telework Policy, offering a competitive salary and benefits.