Hybrid Insurance Claims & Specialty Programs Specialist

CCA GLOBAL PARTNERS; Northwest Township (ND); Hybrid; USD 70,000 - 95,000; Full time

Job summary

CCA Global Partners is seeking a Specialty Programs Specialist for its Strategic Partners Group in St. Louis.

You will manage specialty program claims end-to-end, coordinate with contractors, flooring stores, and carriers, and ensure accurate estimates, scope, and timely resolution. The role requires 3–5 years of relevant experience, strong communication skills, and the ability to work in a hybrid schedule with both remote and in-office days.

Qualifications

• A bachelor’s degree in business preferred or equivalent industry experience, plus 3–5 years of relevant experience.
• Supervisory or insurance industry experience is preferred.
• Excellent communication skills in phone-based and cross-functional environments.
• Ability to resolve complex estimating and workmanship issues with multiple parties.

Responsibilities

• Manage Specialty Program claims from assignment through resolution, ensuring updates are timely and repairs stay on schedule.
• Monitor daily work queues and prepare weekly/monthly reporting on claim activity and performance.
• Review and validate estimates for medium- to large-loss property claims, ensuring accuracy in materials, labor, and overall scope using estimating tools and documentation.
• Serve as a liaison between contractors, flooring stores, and insurance carrier partners to resolve routine and escalated issues.
• Partner with internal teams and external stakeholders to investigate and resolve scoping discrepancies, customer service concerns, and warranty issues.
• Support estimate-to-payment alignment by validating scope, pricing, and totals to ensure accurate financial outcomes.
• Provide technical guidance and support to improve estimating practices and reduce recurring errors.
• Identify contractor performance trends and collaborate with leadership to address risks and improve program outcomes.
• Maintain thorough documentation and clear claim notes to ensure transparency, compliance, and quality outcomes.

Skills

Communication skills

Team collaboration

Detail orientation

Decision making

Education

Bachelor's degree in business or equivalent

Tools

Xactimate

XactAnalysis

CoreLogic/Symbility

Job description

CCA Global Partners is seeking a Specialty Programs Specialist for its Strategic Partners Group in St. Louis.

You will manage specialty program claims end-to-end, coordinate with contractors, flooring stores, and carriers, and ensure accurate estimates, scope, and timely resolution. The role requires 3–5 years of relevant experience, strong communication skills, and the ability to work in a hybrid schedule with both remote and in-office days.