Hybrid Insurance Claims Specialist - Specialty Programs

CCA GLOBAL PARTNERS; St. Louis (MO); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work schedule

Great benefits

Collaborative team

Job summary

CCA Global Partners in St. Louis is seeking a Specialty Programs Specialist to support insurance-related programs and manage specialty program claims from assignment through resolution.

You will coordinate with contractors, flooring stores, and insurance carrier partners to ensure accurate estimates and timely repairs. The role emphasizes collaboration, documentation, and financial alignment, with a hybrid schedule offering remote Mondays and Fridays and in-office Tuesdays through Thursdays.

Qualifications

• Bachelor's degree in business or equivalent industry experience.
• 3–5 years of relevant experience; supervisory or insurance industry experience preferred.
• Excellent communication skills, especially in phone-based and cross-functional environments.
• Ability to resolve complex estimating and workmanship issues involving multiple parties with independent judgment.

Responsibilities

• Manage Specialty Program claims from assignment through resolution, ensuring updates are timely and repairs stay on schedule.
• Monitor daily work queues and prepare weekly/monthly reporting on claim activity and performance.
• Review and validate estimates for medium- to large-loss property claims for accuracy in materials, labor, and scope.
• Serve as liaison between contractors, flooring stores, and insurance carrier partners to resolve issues.
• Investigate and resolve scoping discrepancies, customer service concerns, and warranty issues.
• Support estimate-to-payment alignment by validating scope, pricing, and totals.
• Provide technical guidance to improve estimating practices and reduce errors.
• Identify contractor performance trends and address risks with leadership.
• Maintain thorough documentation and clear claim notes for transparency and compliance.

Skills

Excellent communication

Team collaboration

Problem solving

Education

Bachelor's degree in business

Tools

Xactimate

XactAnalysis

CoreLogic/Symbility

Microsoft Office

Job description

CCA Global Partners in St. Louis is seeking a Specialty Programs Specialist to support insurance-related programs and manage specialty program claims from assignment through resolution.

You will coordinate with contractors, flooring stores, and insurance carrier partners to ensure accurate estimates and timely repairs. The role emphasizes collaboration, documentation, and financial alignment, with a hybrid schedule offering remote Mondays and Fridays and in-office Tuesdays through Thursdays.