Hybrid HR Support Generalist (Buffalo)

Moog Inc; Buffalo (NY); Hybrid; USD 32,000 - 36,000; Full time

Benefits offered by this job

Bonus opportunities

401k matching

Employee Stock Purchase Plan

Flexible Spending Accounts and Health

Health Savings Accounts

Job summary

Moog Inc in Buffalo, NY is seeking an HR Employee Support Generalist to be the Voice of HR for the US. You will handle level 1 inquiries, use HRIS and SharePoint, and deliver WOW service while working in a hybrid setup from Buffalo.

You will receive training across HR functions and support payroll, learning and development, and other disciplines, with a rotating schedule ending at 7 PM ET. Local residency for onsite work is required.

Qualifications

• Typically a bachelor's degree in human resources, business, or related field.
• At least one year in customer service, HR support, or a call center environment.
• Familiarity with HR systems (Workday or similar HRIS), SharePoint, or other employee support platforms is highly desirable.
• Proficiency in Microsoft Office Suite, including advanced Excel functions (pivot tables, VLOOKUP).
• Strong interpersonal and communication skills, with a commitment to WOW service.
• Ability to manage confidential information with discretion and professionalism.
• Comfortable working in a fast-paced environment and handling multiple inquiries.

Responsibilities

• Manage resolution of level 1 HR issues and inquiries (Voice, Email, Mail, Fax, Walk-in) on time with high accuracy.
• Work with policies, procedures, and performance criteria for Employee Support services.
• Demonstrate ability to analyze calls and know when to escape issues.
• Support HRMS processes and updates across the US; identify opportunities to improve service delivery.

Skills

Bachelor's degree in HR or Business

Customer service experience

HRIS (Workday) familiarity

SharePoint familiarity

Advanced Excel (PivotTables, VLOOKUP)

Strong interpersonal communication

Confidential information handling

Multitasking in fast-paced environment

Willingness to rotate late shift to 7:

Education

Bachelor's degree in human resources, business, or related field

Tools

Workday

SharePoint

Microsoft Office

Job description

Moog Inc in Buffalo, NY is seeking an HR Employee Support Generalist to be the Voice of HR for the US. You will handle level 1 inquiries, use HRIS and SharePoint, and deliver WOW service while working in a hybrid setup from Buffalo.

You will receive training across HR functions and support payroll, learning and development, and other disciplines, with a rotating schedule ending at 7 PM ET. Local residency for onsite work is required.