Hybrid Help Desk Analyst — IT Support & Incident Response

the Lynden Family of Companies; SeaTac (WA); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Discretionary bonus

Health insurance

Dental & vision

Family health coverage

FSA/HSA

PTO

Paid holidays

401(k) match

Employee assistance

Life insurance & LTD

Tuition reimbursement

Transit reimbursement

Career advancement

Job summary

Lynden Incorporated, based in SeaTac, is seeking a Help Desk Analyst to provide first-tier IT support for computer systems, software and hardware. The role supports Lynden employees and includes on-site and remote work in a hybrid model.

The ideal candidate has 1-2 years of experience, strong communication and problem-solving skills, and is proficient with Windows OS, Microsoft Office, and incident management. Training and growth opportunities are offered.

Qualifications

• 1-2 years relevant experience.
• Strong analytical, communication, and problem-solving skills.
• Ability to build effective working relationships in a team.
• Familiarity with Windows OS, Office, remote access, desktop support, and mobile devices.

Responsibilities

• Act as the primary point of contact, managing incidents and service requests through resolution using the internal ticketing system.
• Deliver first-level support for computer and mobile device issues, including setup, installation, errors, and application usage.
• Identify and prioritize situations that require urgent attention by escalating the incident to appropriate resources.
• Ensure timely, courteous communication and customer satisfaction.
• Perform routine system checks and monitors key services, escalating issues per Help Desk procedures.
• Assist with creating and updating knowledge base documentation as environments and technologies change.
• Support Help Desk improvement through projects and team initiatives.
• Demonstrate the ability to work independently and as part of a team both onsite and remotely.

Skills

Windows OS

Microsoft Office

Remote access

Desktop support

Printing

Mobile devices

Active Directory

Exchange

Incident management

Endpoint protection

SharePoint

VMWare/Omnissa

Job description

Lynden Incorporated, based in SeaTac, is seeking a Help Desk Analyst to provide first-tier IT support for computer systems, software and hardware. The role supports Lynden employees and includes on-site and remote work in a hybrid model.

The ideal candidate has 1-2 years of experience, strong communication and problem-solving skills, and is proficient with Windows OS, Microsoft Office, and incident management. Training and growth opportunities are offered.