Hybrid Health Informatics & Clinical Workflow Analyst

LMI; Washington (District of Columbia); Hybrid; USD 145,000 - 175,000; Full time

Job summary

LMI is seeking Health Informatics Analysts/Clinical Workflow Analysts for two full-time openings supporting Department of Veterans Affairs modernization initiatives.

These roles provide hands-on clinical workflow research and implementation support, working directly with clinicians and operational teams to document current-state workflows, identify burden and failure points, support measurement, and observe pilots in real operating conditions.

Qualifications

• Bachelor's degree in health informatics, nursing, public health, health administration, or a related field.
• 6+ years in health informatics, clinical workflow analysis, healthcare operations, digital health, or related work.
• Strong healthcare interviewing, observation, process mapping, and stakeholder-engagement skills.
• Experience with clinical/operational measures, pilot observation, sensitive health information, and cross-functional implementation teams.
• Recommended certification: CPHIMS, AHIC, Lean Six Sigma, or relevant clinical/informatics credential; active clinical license is valued where applicable.

Responsibilities

• Conduct clinical stakeholder interviews, workflow observation, contextual inquiry, and structured discovery.
• Document users, steps, decision points, information inputs, handoffs, pain points, burden, failure modes, and intended outcomes.
• Support baseline development, measure definitions, data-source identification, and interpretation of clinical context.
• Observe pilots and implementation activities; capture adoption barriers, unintended effects, workload changes, and user feedback.
• Create clear workflow maps, evidence notes, requirements, and implementation observations for HCD, data, and technical teams.
• Coordinate with clinicians, HCD/UX, data analysts, engineers, and program staff across multiple concurrent efforts.
• Escalate material clinical workflow, safety, usability, or human-oversight concerns to senior clinical leadership.
• Maintain traceable documentation and reusable workflow lessons for future VA initiatives.
• Plan and conduct structured interviews and observations with representative users across roles, locations, shifts, or care settings so workflow findings reflect meaningful variation.
• Develop current-state and future-state process maps that capture exceptions, rework, handoffs, decision points, information sources, timing, dependencies, and points where technology changes could add or reduce burden.
• Translate clinical workflow findings into user needs, acceptance considerations, measure definitions, risks, and implementation questions that technical and program teams can act on.
• Support adoption and implementation analysis by documenting training needs, role changes, local variation, unintended workarounds, support issues, and conditions that affect successful use in practice.
• Coordinate with specialty clinicians and operational SMEs to validate workflow findings, clarify exceptions, and ensure artifacts accurately reflect the roles and care settings affected by a proposed change.
• Support requirements and acceptance development by connecting observed workflow needs to representative scenarios, user roles, edge cases, measures, and implementation conditions that should be tested.

Skills

Health informatics

Clinical workflow analysis

Interviewing

Process mapping

Stakeholder engagement

Education

Bachelor's degree in health informatics or related field

Job description

LMI is seeking Health Informatics Analysts/Clinical Workflow Analysts for two full-time openings supporting Department of Veterans Affairs modernization initiatives.

These roles provide hands-on clinical workflow research and implementation support, working directly with clinicians and operational teams to document current-state workflows, identify burden and failure points, support measurement, and observe pilots in real operating conditions.