Hybrid Desk Coordinator, Tier 2

LMI Consulting, LLC; Washington; Hybrid; USD 70,000 - 90,000; Full time

Job summary

LMI is a digital solutions provider delivering mission-ready AI to federal agencies from its Washington, DC base. The Tier 2 Implementation Desk Coordinator will support USPS via Salesforce, primarily by email, with occasional calls via MS Teams, while balancing on-site and telework arrangements.

Ideal candidates hold an IT-related degree and 2–4 years in implementation/help desk roles, with strong communication and problem-solving skills, and the ability to work independently or in a team.

Qualifications

• 2–4 years of experience providing implementation/help desk support, remotely or on-site.
• Ability to follow policies, procedures, and regulations.
• Excellent interpersonal and written communication skills suitable for non-technical audiences.

Responsibilities

• Support Salesforce ticketing system for USPS with email, MS Teams, and conference calls.
• Assign Tier 2 incidents and escalate to Tier 3 as needed.
• Maintain resolution and response metrics for USPS incidents and QA/QC activities.
• Communicate with customers and provide timely updates and notifications.

Skills

Customer service

Communication skills

Independent & team work

Problem solving

MS Office

USPS clearance eligible

Education

Bachelor's or graduate degree in IT or related field

Tools

Salesforce

Job description

LMI is a digital solutions provider delivering mission-ready AI to federal agencies from its Washington, DC base. The Tier 2 Implementation Desk Coordinator will support USPS via Salesforce, primarily by email, with occasional calls via MS Teams, while balancing on-site and telework arrangements.

Ideal candidates hold an IT-related degree and 2–4 years in implementation/help desk roles, with strong communication and problem-solving skills, and the ability to work independently or in a team.