Hybrid Customer Service Specialist - Remote

US Foods; Seabrook (NH); Hybrid; USD 29,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Pre-tax spending accounts

Retirement benefits

Paid time off

Disability insurance

Employee stock purchase plan

Life insurance

Job summary

US Foods is seeking a customer service liaison to manage inbound and outbound calls, process orders, and respond to inquiries. The role blends remote work with periodic onsite work at Northeast distribution centers, including Seabrook, NH, and other listed locations.

The ideal candidate has at least three years in a customer service call center and strong communication skills. Training may require occasional in-person attendance, with overtime compensation included.

Qualifications

• High School diploma or equivalent required; Bachelor's degree preferred.
• Minimum of three years experience in a customer service call center environment.
• Excellent verbal communication and problem resolution skills.
• Working knowledge of Microsoft Word and Outlook.
• CRM / Phone technology experience preferred.

Responsibilities

• Receive inbound calls and place outbound calls to customers to provide information about products and services, take orders, or obtain details of complaints.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and actions taken.
• Resolve customers' service or billing complaints; ensure changes were made to resolve problems.
• Contact customers to respond to inquiries or notify them of claim results and planned adjustments; refer unresolved complaints to designated departments.
• Obtain and examine information to assess validity of complaints and possible causes.
• Coordinate same-day deliveries and pickups for customers; respond to delivery/routing questions and issues.
• Respond to product inquiries from customers; share new services or products.
• Compare disputed merchandise with original requisitions and invoices; prepare invoices for returned goods.
• Contact customers affected by product recalls and withdrawals.
• Recommend improvements in products, shipping, service, or billing methods to prevent future problems.

Skills

Verbal communication

Problem resolution

CRM technology

Phone systems

Microsoft Word

Outlook

Education

High School diploma or equivalent

Bachelor's degree

Tools

CRM software

Phone systems

Microsoft Word

Outlook

Job description

US Foods is seeking a customer service liaison to manage inbound and outbound calls, process orders, and respond to inquiries. The role blends remote work with periodic onsite work at Northeast distribution centers, including Seabrook, NH, and other listed locations.

The ideal candidate has at least three years in a customer service call center and strong communication skills. Training may require occasional in-person attendance, with overtime compensation included.